7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Donna R
What a pleasant, courteous, like able serviceman. He took the time to explain every thing to me. He was fast, efficient and very professional. A definite asset to your company.
Kassie S
Jacqueline M
The experience to fix my dishwasher was frustrating. They came, diagnosed incorrectly and had to reorder a different part to fix, which can happen but after 4 visits eventually was fixed. The tracker to see your technician’s arrival time at Sears is awful! They give you an 8-5pm time for service and when you go to see updates during the day they are not at all correct.I had one technician come at 5:40 pm after waiting around the entire day. With our current technology they can do better!
Customer service response - Thank you for your feedback, Jacqueline. We apologize for the inconvenience and frustration you experienced with the scheduling and repair process.
Sears Home Services on June 03, 2025
Louis F
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on May 18, 2025
Don M
Goid technician who knew his skills and repaired my range over without flaw and great workmanship. I would recommend him to anyone
Customer service response - Thank you for your positive feedback and recommendation! We're thrilled to hear about your satisfaction with our technician's craftsmanship.
Sears Home Services on July 17, 2024
Charlie F
Customer service response - Thank you for awarding us a solid 4-star rating, Charlie! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on June 09, 2024
Russell L
Sharon B
I want to give the technician 5 stars, because he was awesome. My issue was the inability to speak to a human (even via chat) when there was confusion regarding my appointment time. I received a text that the technician was on the way but site still showed a much later arrival. Aside from that all was great.
Customer service response - We appreciate your feedback and apologize for any inconvenience caused by the confusion with your appointment time. We will take your comments into consideration to improve our communication channels. Thank you for choosing Sears Appliance Repair service and for giving our technician a 5-star rating.
Sears Home Services on January 16, 2024
Barbara K
Vincent was a very good repairman,..I am upset with the communication process of getting in touch with anyone who could speak... totally automated and no one never showed up for my first appointment! Also, ridiculous price to put on a little clip to lick the washer... this lg is only .2 years old!!!!! never again !
Customer service response - We apologize for the disappointment with our communication and the initial no-show, and understand your frustration regarding the pricing. Thank you for acknowledging Vincent’s service quality and for sharing your experience.
Sears Home Services on June 23, 2024
Maria L
Technician was excellent but I am very disappointed with the company. I have been trying to speak to a person and/or supervisor for 2 weeks. I have lost 3 of my Saturday’s because of a mistake one of the technicians made and I still got a later appt today. I will use Sears until my home warranty services expire and then I will look for a new provider.
