7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sharon B
I want to give the technician 5 stars, because he was awesome. My issue was the inability to speak to a human (even via chat) when there was confusion regarding my appointment time. I received a text that the technician was on the way but site still showed a much later arrival. Aside from that all was great.
Customer service response - We appreciate your feedback and apologize for any inconvenience caused by the confusion with your appointment time. We will take your comments into consideration to improve our communication channels. Thank you for choosing Sears Appliance Repair service and for giving our technician a 5-star rating.
Sears Home Services on January 16, 2024
Barbara K
Vincent was a very good repairman,..I am upset with the communication process of getting in touch with anyone who could speak... totally automated and no one never showed up for my first appointment! Also, ridiculous price to put on a little clip to lick the washer... this lg is only .2 years old!!!!! never again !
Customer service response - We apologize for the disappointment with our communication and the initial no-show, and understand your frustration regarding the pricing. Thank you for acknowledging Vincent’s service quality and for sharing your experience.
Sears Home Services on June 23, 2024
PJ04
7 appointments for an oven! May 23th - noone showed May 27th- - tech showed- didn't diagnose issue just ordered parts- wrong parts- a steel bar. May 31st - tech showed- didn't diagnose issue properly- wrong parts ordered again- microwave parts. June 4th- tech showed- didn't diagnose issue - wrong parts.-microwave parts June 6th- tech showed- removed oven from the wall- ran test. Properly diagnosed issue. Ordered oven parts. June 13- appointment canceled by SEARS- when parts was delivered. June 16th- 2 techs came. Pulled oven out and fixed it with the proper parts. SHOULD NOT HAVE TAKEN 7 APPOINTMENTS to have a working oven... DO BETTER!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on July 09, 2025
Maria L
Technician was excellent but I am very disappointed with the company. I have been trying to speak to a person and/or supervisor for 2 weeks. I have lost 3 of my Saturday’s because of a mistake one of the technicians made and I still got a later appt today. I will use Sears until my home warranty services expire and then I will look for a new provider.
penny R
I have had 8 appointments between 2 appliances. 5 were no shows. Scheduling is a serious joke. Appts were scheduled knowing they had no techs available. The techs I did have were wonderful. The warranty service is a joke. They get your money and could care less if your appointment is kept. It’s why you have to pay first. In full
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on June 29, 2025
Deborah M
He (apparently his name is Adam) never showed up. If I could give zero stars, I would. I called the company and was told the technician closed the call. He claimed the problem was no power to the freezer. Well there is power to the freezer, and if he would have read what the problem we are having with it is, he would have realized how stupid he sounded by claiming no power. My husband took a day off work to wait for this technician who never showed and claimed he did. That makes me beyond angry!
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on March 25, 2025
Theresa W
Booked online and never heard from them until an hour after appointment. Do not book. They don’t have a live person to talk to about appointments. Told agent who actually called I was displeased.
Customer service response - We apologize for the trouble you've faced, Theresa. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 17, 2025
Deb T
We have the parts they ordered but they cancel or don’t show up to do the repair we’ve had 4appt scheduled and no service yet and they wont give you a local number to talk to them . For a washer repair and dryer clean
Customer service response - We apologize for the trouble you've faced, Deb. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 14, 2025
Kimo E
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on January 13, 2025
Cassandra F
The Technician was excellent. I gave the 1 star because I asked if the dryer cleaning came with vent cleaning and they said yes. No it did not. This is the 2nd time Sears was dishonest. Will never use them again.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on November 11, 2024