7801 Rivers Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Willie H
The dispatcher failed to relay initial problem to initial tech. Initial tech misdiagnosed the problem even though the unit displayed “DEMO” . A simple software reset issue that neither tech knew how to bypass. Even after second tech call for expert help he could not find the correct procedure. After installing new parts that were not needed the original problem prevailed. “DEMO” mode. MW not heating. The second tech eventually found documented instructions on how to eliminate the fault. Techs utilized my resources and assistance to effect the reset, repairs to my wall, my resources and an outlay of $456 because of incorrect diagnoses which by the way amounted to an assumption that the problem is normally one or the other of the two parts recommended for replacement. I purchased a service for the unit which was suppose to deduct $25 from initial service. None of that happened. I expect remediation for this calamity of errors
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on August 11, 2024
charles H
This is our fifth straight day of cancelled appointments. We have the part and have sat home for 5 days.
THE L
I never had a service done because GE rectified the problem. They did so because Sears missed two appointments prior to this one which I tried to cancel and then they were actually coming !! Ugh!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 04, 2024
Awilda S
I sent the serial number through the app but Scott said they never give it to the technician. He asked me what the problem was before coming out and I told him. Then when he came and took a Quick Look he tells me they don’t make this part anymore. $119 dollars to inform me of something he could have known and told ahead of time
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
Kevin P
Sears no longer exists at this location. Out of business. I can’t get rid of this on Google Maps so I’ll just have to rate this as a 1-star.
Customer service response - Thank you, Kevin, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on January 28, 2024
Timothy W
Not on time and a bad attitude
Sandra S
He said that he fix the unit two hours later l didn't have any heat
