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5101 Ashley Phosphate Rd S136 Reviews
Read reviews from customers who used our services at 5101 Ashley Phosphate Rd S136
Total reviews
179
Average Rating
4.4/5
The technician did a good job of locating and finding the issue, however our work order got closed and no work has gotten done. Our home warranty company (Cinch) keeps referring us to speak to SEARS to find out what is the delay with getting the work scheduled to be done, and SEARS keeps telling us they can’t speak to us. One SEARS agent slipped and told us that our work order was closed because the work had been done. At this point we have been dealing with the heat for a week and are completely confused as to how to get the work done to an hvac. For this reason, a process that started out well has gone completely off track and we are extremely disappointed about what we are experiencing from SEARS. The home warranty company still states that SEARS should have already done the work. I hope this low rating prompts someone to pay attention to the issue we are having and help us. Disappointed!
Christopher V,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719790961022
Unprofessional - technician ordered the wrong part to begin with and now 3 weeks later my dishwasher still hasn’t been fixed. Avoid this business
Brent G,
Customer service response - Thank you for taking the time to bring this to our attention, Brent. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1716456736158
Anthony B,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695330325878
4 appointments 3 times they called and cancelled the day of the repair saying the technician was sick. The 4th time a technician showed up and couldn’t work on it because he was a laundry tech and not qualified to work on my refrigerator. 4 times I take a day off and 4 times I get no repair or concern about the previous problems. RUN AWAY…RUN FAST….RUN FAR use any other service company, unless you like waiting forever to get nothing done. Sorry I don’t have a Facebook account so I can’t reach you that way. How about a phone number that doesn’t connect me to the Philippines, Mexico, or anywhere but to the local office. Or be open and honest here and explain why you accept 5 appointments from LG to repair my refrigerator then cancel them the day of the appointment after making me stay home from 8am-5pm to wait for a tech.
Steven H,
Customer service response - Steven Henderson, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1639483200000
Earl J,
Customer service response - Thank you, Earl, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1671019200000
while the Service Tech performed an excellent service, I was not happy with my initial service date being canceled 2 days prior to the service. The explanation for the cancelation was the lack of technicians. If that was true, why was the initial date set and why were an additional 16 days required to get another tech to perform the work?
Don D,
Customer service response - we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please send us a message to https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1671019200000
Don’t even bother with this company. Employees don’t show up to work and they call and cancel on you same day.
Dawn D,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692014400000
Tech was on time and very professional. The price of the repair was outrageous. How can you make any money with those stupid rates. What the hell you think people are made of? Y’all stupid to think I am going to pay almost the cost of a brand new refrigerator for two parts. Seriously people want a value for their money and your service clearly isn’t. I will never use your services again.
John M,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694692800000
Technician rung the doorbell and waited for 2 mins and left, did not give enough time for me to come to the door. Then I received an email of a receipt of the completion of the job but the job was never touched. Now we have a part that was mailed to us 2 days ago but not installed.
Chasmine M,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
Came today, said it was repaired. As soon as he left, put some clothes in washer, and same thing! Still not fixed! Repair immediately or replace! No a satisfied customer!
Pamela D,
Customer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1697284800000
