5101 Ashley Phosphate Rd S136 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Leigh B
Repair man, James, was wonderful. Very efficient, explained everything clearly and left everything neat and clean. My only complaint is similar to another poster. Sears canceled my original repair appointment without even notifying me. Trying to reach someone to find out what happened was ridiculous since everything is automated and impossible to actually reach out to a real person. Finally had to use live chat and they rescheduled my appointment. Very poor customer service by the system.
Customer service response - We apologize for the inconvenience caused by the cancellation and understand your frustration with reaching our customer service. Thank you for acknowledging James's excellent work and for sharing your experience.
Sears Home Services on June 30, 2024
Brenda W
He was a great repairman. He's the kind of person you want working for you.
Customer service response - Thank you for your positive feedback! We're proud to have him on our team.
Sears Home Services on June 20, 2024
Scott B
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 19, 2024
Willette P
Customer service response - A big thank you, Willette, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 20, 2024
Kelvin P
Excellent service, thank you!
Customer service response - Thank you for your kind words and for choosing Sears Appliance Repair. We strive to provide excellent service to all our customers and we appreciate your feedback.
Sears Home Services on February 07, 2024
Joanne K
My repair men were both very efficient and nice, got the job done quickly. My only complaint is that Sears canceled my appointment the day of and rescheduled it even though the parts had been delivered to me. Very frustrating, especially during the holidays. Everything is an automated phone response so I could never get through to an actual person. I had to wait an extra week to get my oven fixed.
Customer service response - We apologize for the inconvenience you experienced with the rescheduling of your appointment. We appreciate your feedback and thank you for bringing it to our attention. We're glad to hear that our repairmen were efficient and nice in getting the job done quickly.
Sears Home Services on February 07, 2024
Judy G
Excellent service!
Customer service response - Thank you for leaving such a positive review about our sears appliance repair. We are glad to hear that you had an excellent experience with us. Your feedback is greatly appreciated. Thank you again!
Sears Home Services on February 07, 2024
Orville S
Customer service response - Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
Sears Home Services on April 01, 2022
sharon J
Customer service response - Dear Sharon Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on September 18, 2023
Barbara C
Customer service response - We love 5-star ratings! Thanks for choosing Sears!
Sears Home Services on September 20, 2023
