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5101 Ashley Phosphate Rd S136 Reviews
Read reviews from customers who used our services at 5101 Ashley Phosphate Rd S136
Total reviews
179
Average Rating
4.4/5
Jeffrey A,
Technician was very friendly and got my dryer working back properly.
Sabrina N,
Patti E,
Rosita G,
Preventive maintenance on various appliances performed. No repairs done.
Renee N,
Customer service response - Hi there! We are so happy to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears PartsDirect!
Sears Home Services on 1697284800000
Professional, clean, repairs completed work in timely fashion. The time of arrival changed several times.
J C,
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1697284800000
Gregory K,
They are great if you can be home all day because their appointment times mean nothing. My appointment was scheduled for 8-12 so I took off from work until 3 thinking that’s be plenty of time. I still wasn’t even close enough to the appointment by 3 to be able to communicate with an actual person.
amy L,
Customer service response - We apologize for the scheduling inconvenience, Amy. Thank you for your feedback, and we recommend contacting us directly to address any further concerns.
Sears Home Services on 1774490971158
Thomas W,
Customer service response - Hi, Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1695330140720
Edit: Boosting from 2 star to 3 star. Technicians were able to make things right, and the unit is working just fine now. I am keeping the rating at 3 stars because of the phone service. Sears advertises a 90 free repair for the same problem that was fixed, but there is no way to call and have this done. I had to make a brand new appointment with a technician, and I could not notify them of the problem until they came to my house, but they were able to do the repairs for free as advertised after that. The phone system needs to be reworked so a person can be reached to fix problems like these. Technician was professional and timely, but after a week the fix to my refrigerator is not working. There is no way to contact a real person at sears to have this problem rectified since all you can call is a robot that will never take you to a representative. I need my fridge fixed, and I will update my review if sears is able to reach out and fix this problem is a fast and responsive manor.
Jake M,
