814 Highway 1 South Reviews

Prompt and quick to replace ice maker

Marlin provided excellent service. He worked diligently to ensure the repair was completed.

Randy was great. Customer service Friendly

Polite and informative, 5 stars

Ellison was very courteous and methodical--he tested various components and even solicited advice from other techs before arriving at a conclusion- in the end our freezer was repaired

I called yesterday (10/22). Service was scheduled through an automated system. Someone was supposed to come by between 1 and 5 pm today (10/23). As I am typing the review, it is now 5:29 pm. No one has come, and no one has called to reschedule. I was told the cost would be $129 for a diagnostic test/call. No problem. I hope that no one else needs an appliance repaired near Lugoff, SC. If so, please try another company. I am so disappointed 😞 Yes, I read the reviews- the good and bad ones. But, I still gave them the benefit of the doubt. Don't make the same mistake that I did.

My washing machine mas misdiagnosed for an issue 3 times. It took 4 visits for them to get it working and then it only worked for just a very few weeks. They only serviced my area 1 time per week and I live in a big city. I was without a washing machine for a month. I called Maytag and told them my problem. They sent another repair person free of charge and they properly diagnosed right away. I paid Sears over 400 bucks and they would not stand behind their work.

I've used this company several times. Service has been okay until this past time. Whirlpool dryer clicks, doesn't start. Technician was scheduled between 1-5PM...he called saying he'd be there around 6PM. Showed up shortly after 6PM. Told him we thought the dryer door wasn't shutting like it should. He looked at it...took off top of dryer and hit power button and start. The control board gave a click but the dryer didn't start. He immediately said "control board is bad". I asked how. he knew and he said because "did you hear that click? The board's bad". Then he looked it up and said we don't carry that part and can't get it. My wife said "So you're telling us we have to replace this dryer?" He said we could probably go online and find the board on Amazon. Sure enough, it's all over the internet. So he said we could order the board. I've replaced many circuit boards in my career, so I ordered the board. Came in and replaced it. Same exact problem still exists. I'm calling them back and having them return. Paid the $120 diagnostic fee. He's now scheduled to come back tomorrow between 1 and 5PM again. It'd be nice if they would call to see what the problem is before coming out and possibly have a few parts! Last time when he call to tell me what time he was coming, I asked if he carried parts. He said "No, I have a rental car". Not impressed. There are two switches on the front door of the Whirlpool Duet. On clicks when you push in at the bottom, but don't feel the top switch really making contact. Google says most problem with dryer clicking or not starting is: 1. Front door switches 2. Thermal switch 3. loss of 22VAC Let's hope this gets resolved. May not use them again if it doesn't.