814 Highway 1 South Reviews

Read reviews from customers who used our services at 814 Highway 1 South


Total reviews

45


Average Rating

4.3/5

October 31, 2024
Overall rating

Terrible experience. My stove was working when he came, but when he left, my stove was inoperable at all. 4 hours later, I still haven't heard from the company about replacing my stove.

Sticky T,

Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on 1730360401753

November 03, 2024
Overall rating

No stars ! Worst service I have ever employed to do repairs. Since late August been dealing with canceled and no show appointments! Waiting on parts that are already here and Today sent the wrong technician! I’m done

Joan C,

Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!

Sears Home Services on 1728606760280

August 11, 2024
Overall rating

Less than poor, Beyond disappointed, the technician was not knowledgeable about the appliance even with the pictures, brand, model and serial number added prior to the visit. It was apparent that the technician had not even looked up the appliance for the repair. The left side door simply needed adjusting and to level the refrigerator at the bottom raising the wheels off the ground. The technician simply looked at it and said that he could only guarantee the leveling because he did not have the tool for our Whirlpool Fridge. Furthermore, it was a $119. Service Charge just for him coming out and if he began the adjustment and leveling, the price would go up to $371 with no guarantees. I was more disappointed with the Technician than anything. I paid the $119 and I will not be using or referring this service to anyone else let alone my neighbors. And I learned of the service because a technician was lost on yesterday and I gave him directions to a backyard neighbor while snapping a picture for myself. Bad job!!!

David W,

Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.

Sears Home Services on 1723357434284

April 11, 2024
Overall rating

Call and get put on hold for eternity to try and get a refund which I still have not got.

Kevin H,

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on 1712889659209

March 06, 2024
Overall rating

After setting a repair schedule, parts were ordered and installation date set. Parts never arrived. Appointment was canceled, parts reordered and mailed new appointment set. Install began, wrong parts ordered but still installed nothing was reported. Learned after I reviewed the work when I got home. Job closed. Additionally trim board was not installed and appears that screws are missing

John J,

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on 1709784665983

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