1125 Highway 9 Bypass Reviews

Roger was professional annd punctual. He explained the issue with my washer to me.

The technician was great -- long way for repair

Robert was very nice but he sidnt seem to know he was coming for my microwave and not my oven. I sent you ALL the info about the microwave and was even told that if they can get the parts the date may be changed because the repairman will bring it. When he got here and researched it, its no longer available so my warranty company will be in touch. YOU SHOULD HAVE KNOWN THIS BEFORE COMING

The technician told LG that my model and serial number didn’t match the work order so they said they were going to cancel the request. I had to send them pictures pricing him wrong but this delayed any further action by another week of no laundry! Very wreaess and unfortunate because I have to go buy a new one now. He also told us it could not be repaired and now LG says it can be repaired so yet another delay. LG now wants to order parts and try a repair. We bought new one because we can’t keep waiting in incompetence on both sides. We want a refund now but because the technician told LG it can be repaired and he told us he cannot repair it we are now stuck with another long delay with another person to come out and verify then order parts that I’m told are on back order then schedule for a potential repair. Terrible!

Did not do his job came in snap the part in and broke the washer and just walked out, so now no washer and no money

Still doesn’t work after three repair attempts. Been without a fridge/freezer for over 3 weeks

Two times he was a NO-SHOW, Needs training, and I don't understand why we can not order parts we need without him coming out again,( and may not show up). He already has the serial number for the appliance.....

So I seem to be caught in a circular loop between your AI robots at either number I call, or the website I get directed too. Why can't I talk to a live person to discuss any issues. I contacted Sears in June this year and scheduled an appointment for an LG refrigerator that wasn't cooling properly . The guy came out, order some parts and charged $662.00. Came back the next week to install them. Told me to wait a day or 2 to see if it corrected the problem. It did not.. Tried to contact the repairman.. No response.. Called back to the repair center and the previous order was closed, but the AI robot opened a new one. You cannot actually tell the robot what has happened. The same guy showed back up. Said they messed up by not opening the previous order so they could correct the repair. He advised me the best thing to do was cancel the repair, the first repair would be refunded and to just go by a new Fridge. He took out the parts back with him. Several weeks later there is no refund, and I'm out $1,700 on the new fridge. So plus the $662 this fridge repair cost me $2,362. There is no way to contact a live person. I just want my money back from a failed repair to offset the cost of the new refrigerator. Whom do I call or contact???

Wouldn't recommend Sear's Protection to my worst enemy.From May 15,2025 till August 22,2025 and still have not fixed my wall oven , just the run around saying tech will be out next month. Since May all dates to repair or replace oven appointments were mostly cancelled and get the BS were escalating this matter .Sick of their poor Excuse an cancelled my warranty. Also be aware that after your warranty is up these people will still charge your credit card or bank account till you cancel and they charge you $25 for cancelling. Sears will never get business from me ever.