Appointment Lookup
802-552-4364
1555 Fording Island Rd Reviews
Read reviews from customers who used our services at 1555 Fording Island Rd
Total reviews
19
Average Rating
4.2/5
Janeil was prompt and very courteous. He was upfront and gave an honest quote for repairs.
Cheryl R,
Customer service response - I appreciate your kind words about Janeil. Thank you for sharing feedback on our service.
Sears Home Services on 1710388556370
John T,
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on 1710388275821
Came in as scheduled. Took care of business. He identified the problem. Unit is working .
Bill S,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and we're glad to hear that our technician was able to identify and fix the issue with your unit. Thank you for choosing Sears Appliance Repair.
Sears Home Services on 1706711786628
Very cordial, timely arrival, efficient, neat and friendly
Larry F,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our cordial and efficient service.
Sears Home Services on 1707470438966
hmrodg77,
Very poor customer service, there is no live agents, Every number they give you is a bot phone account. They make you pay up Front, do not USE THIS COMPANY
Steven B,
Do not use this company in the Lowcountry! I believe Hilton Head, Beaufort, and Savannah all share the same technicians. First, I had a very unprofessional technician come to fix our fridge. He complained about the company the entire time and told me how much he made, how poorly they treated employees, etc. He had to return a couple weeks later with the part. Waited all day on a Saturday for the company to call at 2pm saying he was no longer available. Fine. He came back a few days later with the same attitude. He also said "don't call me again. I quit." so clearly had no investment in fixing our fridge or caring about his quality of work. Our fridge is acting the exact same and not fixed. We worked with customer service to get another person out here for free (thankfully). Today was the day of service scheduled from 8am-5pm. I called at 11am to see if they had any more of a narrowed time frame. Instead, customer service said “looks like the technician is not available” ALSO “there is no available time in the future for a technician right now”. I cancelled the entire service and hope to get a $500 refund for the previous, unhelpful visits.
Kirsten M,
Customer service response - We apologize for the trouble you've faced, Kirsten. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1741214564443
Was woken at 725am by app saying Tech was on his way and we were second stop at with Tech arriving at 8:09. Tech called at 8:30 am and told me we were his last stop of the day and didn’t arrive till 5:22 pm. We were told up front that we had to be home from 8am to 5 pm. I took a day off of work to make sure i was home. Extremely poor customer service to insist on a 8 hour window and then not make it in time.
Jason I,
Customer service response - We apologize for the trouble you've faced, Jason. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1723689298484
Went to drop off vacuum cleaner at the address listed on their website, but the store was nowhere to be found. Called the local number, and after being transferred 3x was finally told all Sears repair shops were closed, and they only repair large appliances now through online appointments.
Richard M,
Customer service response - Thank you for taking the time to bring this to our attention, Richard. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1709605949383
