700 Haywood Rd Reviews

I have my appliance protection plans with Domestic & General but the repair service is provided by Sears Home Services, I had 2 service calls within the last 30 days for the same problem with my range, I was asked to be home each time from 8:00am-5:00pm by Sears when their technician arrives. On these two occasions no one showed up at all and it didn’t bother them to call and tell me why their technicians could not come or if I can reschedule for another day. Sears even issued a receipt through a tex message saying the repair was completed with my name and my correct home address on the receipt.

If it were possible to give a negative star review I would. But I cannot....so 1-star it is. In my 51 years of life, the process of working with Sears Home Services has been the absolute worst process that I have ever experienced, hands down. Nico came out (who was quite personable)....looked at the code told use we needed a new board. We agreed, ordered it, and prepaid for his services to install it. It felt right do that....had our trust. Big mistake. He then vanished. We received a text from indicating truck failure and that he would come the following week. We wanted to speak with him to find another option. 7 voicemails by me, several by my wife, dozens of texts....absolutely ghosted. If you can send a text, you can return one....and, certainly could actually speak on the phone as well. Of course, all of that is if you wanted to do it. Tried to find a number to call in...there is NO HUMAN involved in any of the Sears Home Services it has moved to 100% AI customer support...which is by far the worst I have ever seen. We felt held at ransom...as we received notices of his arrival from the AI system...and he never came. Had to have my wife and father play the "wait to see if Nico arrives" game for two days. Nothing, no call, no text...nothing. The following Tuesday, he arrives with a coworker....says the part we had ordered was not an OEM, but refurbished and cannot be used. He said that the work hid did do could let us use part of the cooktop, but that we would need to get a new cooktop or replace all the control boards with new ones. He helped to refund the amount we spent on the control board we did buy (still waiting on that refund to hit) and, again, was a very personable individual. BUT if you are actually looking to have clear communication, a trade that arrives when you are supposed to (versus having someone sit around and wait for three days because the system tells you he's coming and he doesn't communicate), and fix the appliance that you are paying to have fixed.....then I would go elsewhere because Sears Home Services is everything BUT.... The good news is that I have everything document which will make small claims court and BBB arbitration a breeze. AVOID....AVOID....AVOID.

No showed two business days in a row and on the second day closed the order without showing up so I couldn’t even reschedule. Can’t speak to a person because everything is AI.

I have been waiting for contact with none regarding replacement of dyer. Please have a manager call me.

You deserve a 0 because you had me up all day waiting, and you didn't call or showed up. And I work 3rd shift and im just going to be at 5:30. And have to be back at work at 10:00pm.

I already knew what was wrong with my washer. They sent someone out who did what i did and he told me what I already knew and charged me $129. I wanted someone to come out a check my washer and diagnose the problem not google it.

The repair guy was great but there is no way to talk with anyone at Sears Appliance, if you call their number the send you a text directing you back to the website that doesn't have chat capability. Luckily the repair guy has given me his personal number but he is still at the mercy of the company scheduling him to come back to fix my AC unit. Again repair guy was great and very helpful but this company has the worst customer experience.

The technician that came out was a nice person. Seemed to fix the problem. Now two days later the problem has come back. I call to reschedule the technician to come back and there are no people to talk to only an AI generated system. They can’t come back out for another two weeks after waiting two weeks for the unit to be looked at originally. I can’t get a refund over the phone, can’t get a return trip, can’t get an actual person on the phone. On top of all of that the window they give you is literally eight hours. If you can’t schedule for two weeks out and can’t be more specific than an eight hour window maybe you don’t have enough technicians to have a business. Just call someone else. Sears doesn’t want to be in business anymore by the way they operate.

The technician was kind and knows his stuff. However, I cannot reach him to get the support as my mower still doesn't run properly. The Sears system is awful. I tried to call and get support and all I get is an AI assistant who says there is no record of my repair.

Rescheduled multiples times at the last minute