700 Haywood Rd Reviews

My machine is not fixed yet, I've been waiting sense December 2024 it's still not working, until it's working I can't give anyone a star. I'm waiting for someone to come today for service. Yesterday appointment was canceled, I hope they don't continue during that. .my address is 1011 west butler rd. Apt 302 Greenville SC 29607 thank you.

I have no issues with the technician who arrive to service my samsung washer. He was great (Nico)! My issue is the part that was ordered, from Amazon no less, I was charged $164. However, that part, which I looked up on Amazon, was only $12.99!. That is $151 less then what I was actually charged! I understand markup BUT, $164 for a $12.99 part is highway robbery and is really taking advantage of people!

The scheduling system is terrible having to sit at home between 8am - 5pm not knowing what time they coming also everything is Ai you can’t talk to one single person took a whole month to fix my problems

The technician was pleasant however, was an awkward service call. He asked me if he could close the door so he was in the laundry room alone. So I sat on my stairs for a minute or two and waited. I heard no activity in the room (as I imagined he should be removing the washing machine drum or at least lifting it) then he opened the door and asked “how much are you willing to pay for repairs??” . I then asked him how much it costs….. while he researched and itemized the repair list, I pulled up the cost of a new machine. He said repairs would be close to $850 but then said it would be easy for me to do myself. I informed him a new machine was less than that. He said nothing and then asked if I was going to waive the repair. I waived the repair, paid and off he went. Nothing egregious but I did not have the faith and confidence in his “business dealings”.

Repairman was on time, professional and polite. However, he could not diagnose the problem with my refrigerator.

The only positive experience with Sears Appliance Repair was the technician who serviced our Appliance. Three scheduled visits were not kept, and untruthful responses were given by the company. Numerous unneeded reminders were sent to the point of distraction.

The repairman was very nice....but after the 5th visit -- my repair still is not working.

I had a service technician come to my home on July 9, and the experience was extremely disappointing. He didn’t even inspect my dryer. Instead, he immediately said that he had been to my home a year ago and that I needed a new thermostat. I don’t understand how he could make that diagnosis without even looking at the appliance, especially since the previous visit involved replacing all the wiring. The technician was unprofessional, dismissive, and provided no real service. I paid the $129 service fee and received absolutely nothing of value in return. To make matters worse, when I called customer service, I was connected to an AI system that told me another technician would be sent out. No one ever came. This was a complete waste of my time and money. Based on this experience, I would never use Sears again or recommend their service to anyone.

The technician didn’t show up and then marked my repair as complete. I can’t get a person on the phone to fix this.