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802-552-4364
2011 Hoffmeyer Rd Reviews
Read reviews from customers who used our services at 2011 Hoffmeyer Rd
Total reviews
208
Average Rating
4.5/5
Chandra M,
Customer service response - Thanks for the rating! If you have time, please leave a comment to let us know what went well. Your feedback is invaluable to us!
Sears Home Services on 1726786624793
Technician wonderful, did job and we are cooling now. But, having to wait 10 days in the oppressive heat is not acceptable. It was not his fault. Need access to more techs to get job done faster. It has been 95 degrees and up to 98. Heat indexes 105 -110. Very hot and no A/C
Raymond W,
Customer service response - We're glad to hear the technician did a great job, and we are truly sorry for the uncomfortable wait you experienced. We are working on adding more technicians to our team to serve you better and faster in the future.
Sears Home Services on 1722907571551
Sear Technician was quite sweet. However, the dishwasher still continued to leak after her left.
Christina E,
Customer service response - Thank you for sharing your feedback. We apologize for the inconvenience and will ensure to correct this issue promptly.
Sears Home Services on 1720018336284
Kim was nice HWA SUCKS!! Could not repair microwave.
Carol L,
Marcus was awesome! Your AI is terrible ! Your service is terrible! It's been 6 month and 3 days it took to fix it! And u keep charging us service calls with our warranty and it's the same issue!
Amy P,
Customer service response - We apologize for the trouble you've faced, Amy. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1784589502037
Our technician was super nice but not even 24 hours after fixing our washer. It started giving us the same issues again and it was way too expensive due to the fact that we paid for four new Springs and only got two and the two new springs were not even used we had to take them from our other non-usable washer so we basically paid for a new Springs to get cheap out as well as for nothing. Way too expensive wish we got a refund
Melissa R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1774313321115
Technician left a screw off the stove and now we cannot get it back in.
Cary S,
Customer service response - We apologize for the trouble you've faced, Cary. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743044514620
While it took three attempts to get Samsung out here to fix our refrigerator, (and talking to an actual person is impossible) once Randy got here, he replaced the ice maker in short order.
Paul F,
Kevin H,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1784511669656
The whole thing seemed like a scam. I could make a business and charge people 130. Look at a few things then say yup will cost 900 to fix. Might as well just get a new one (or 2). Then I wouldn't have to do anything and could sell more dishwashers. Plus a got bombarded with text messages. Only positive, guy showed up one time.
Gozard,
Customer service response - We're really sorry to hear about your experience, Gozard. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1778719394125
