Appointment Lookup
802-552-4364
2011 Hoffmeyer Rd Reviews
Read reviews from customers who used our services at 2011 Hoffmeyer Rd
Total reviews
196
Average Rating
4.4/5
No one showed up and I didn't receive a text, email or phone call.
Carolyn D,
Customer service response - We apologize for the trouble you've faced, Carolyn. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728353737751
Joseph J,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1727581439394
The Tech Harvey P. never even showed up, and then sent me this survey. I do not recommend! A horrible experience from booking the appointment until this disappointing end. They canceled the first appointment without even calling.
Kelly C,
Customer service response - We apologize for the trouble you've faced, Kelly. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725587843474
Horrible customer service. Like the worse. I’ve made 5 different appointments (and still counting) for service dates and all they keep doing is rescheduling. You can’t talk to any type of higher up, supervisors, nothing. Garbage. Advice to any future customer. DONT DO IT!!! Run, Run, Run. You will be disappointed 💯
Jawun W,
Customer service response - We're really sorry to hear about your experience, Jawun. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1725419419480
Although I got an appointment the next day, they charged me almost $300 for a half hour for labor, put in the wrong part so it still doesn’t work and told me it would be 11 days before they could come back to fix it!
Wendy D,
The tech was very unprofessional. He did not repair the washing machine. He stated that he could not touch it because it wasn’t to plugged in. I offered to plug it in and hook everything up so he can proceed to do his job. The tech did not stay for me to do that and that took less than 5 minutes to plug everything back up. He instantly left and told me I had to call back for someone else to repair the washing machine . Now I have to go another week with the machine not being fixed . And here we are 3 months later and this issues has yet to be resolved! I have parts waiting to be installed on this washing machine. Every appointment I have made constantly get cancelled or rescheduled or the tech never shows ! He started that the washing machine tub was broke which isn’t correct! Why is it so hard to find a supervisor for this situation! They told me since he said that, he would have to be the one to make it as damaged but it so hard getting in contact with anyone ! I asked for another tech they constantly send me the same one who never shows! This is so annoying
Tenika W,
Customer service response - Thank you for taking the time to bring this to our attention, Tenika. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717396089222
Repair man came and Diagnose The problem and claimed he ordered the parts, charged Us $119 and never game back..
Ronnie K,
Customer service response - Thank you, Ronnie, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1717393152794
Did not fix refrigerator because of model number. Trying to call and talk to representatives and can’t get a real person.
Careen P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717393197688
Blake M,
Customer service response - Hi Blake, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1714617100903
Pat D,
Customer service response - Hi Pat, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1710474452963
