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2011 Hoffmeyer Rd Reviews
Read reviews from customers who used our services at 2011 Hoffmeyer Rd
Total reviews
208
Average Rating
4.5/5
The tech was very unprofessional. He did not repair the washing machine. He stated that he could not touch it because it wasn’t to plugged in. I offered to plug it in and hook everything up so he can proceed to do his job. The tech did not stay for me to do that and that took less than 5 minutes to plug everything back up. He instantly left and told me I had to call back for someone else to repair the washing machine . Now I have to go another week with the machine not being fixed . And here we are 3 months later and this issues has yet to be resolved! I have parts waiting to be installed on this washing machine. Every appointment I have made constantly get cancelled or rescheduled or the tech never shows ! He started that the washing machine tub was broke which isn’t correct! Why is it so hard to find a supervisor for this situation! They told me since he said that, he would have to be the one to make it as damaged but it so hard getting in contact with anyone ! I asked for another tech they constantly send me the same one who never shows! This is so annoying
Tenika W,
Customer service response - Thank you for taking the time to bring this to our attention, Tenika. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1717396089222
Repair man came and Diagnose The problem and claimed he ordered the parts, charged Us $119 and never game back..
Ronnie K,
Customer service response - Thank you, Ronnie, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our Sears Appliance Repair service. If you would please message us with the name, address, and phone number associated with the service order to https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1717393152794
Did not fix refrigerator because of model number. Trying to call and talk to representatives and can’t get a real person.
Careen P,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1717393197688
Blake M,
Customer service response - Hi Blake, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1714617100903
Pat D,
Customer service response - Hi Pat, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on 1710474452963
This company is terrible at providing you information as to when a technician will be here. All you get is an automated service saying that they’ll be there between 8 AM and 5 PM. You don’t know who your technician is or exactly when they’ll come in. It’s a little ridiculous to have an eight hour window, and you cannot get a hold of any live representative .
Stuart S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709539271811
Ayesha H,
Customer service response - We are truly sorry to hear about your experience. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please contact us directly at Facebook.com/SearshomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right in the future.
Sears Home Services on 1706070246519
Carlos the repairman was very disrespectful. He called me and told me he was 10 minutes away and what’s wrong with the dishwasher I told him they should tell him what is wrong and it’s on the work order before they send him. He was pulling the dishwasher out without turning the water off. Using his car key on the part I asked him if he got tools he said it is too much time to go look for it in his truck. After playing with the latch he told me the latch is the problem. I told him I know and he told me “I know the problem why don’t I fix it myself “ I said that is why I pay sears for.
Edsoli2k,
