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3101 N Main St Reviews
Read reviews from customers who used our services at 3101 N Main St
Total reviews
34
Average Rating
4.1/5
I received one phone call earlier today saying that the service was scheduled for today, and it has already been billed. I have not received any return call in spite of my request. It is almost 5pm so I am assuming that the service will be provided tomorrow. A phone call would be very reassuring. Waiting for hours with no response is frustrating.
Rosanne P,
Customer service response - We apologize for the trouble you've faced, Rosanne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1738282344514
Worst experience as got rescheduled for initial appointment 6 times. Part was sent and arrived but got a email saying they were needing to reschedule since part was not in. Took 3 calls to confirm they were coming on date scheduled. Last Repair man was late. Had to call for update 3 times if he was actually going to arrive . He wouldn’t move washer away from wall so I had to do it. Water came out and got wall and floor wet as he wasn’t sure how to verify if water was shut off to appliance.
Susie F,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733909064736
6 weeks later and still no working refrigerator.
Vicki B,
Customer service response - We apologize for the trouble you've faced, Vicki. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1729578380972
UPDATE: SEARS APPLIANCE REPAIR NEVER RESOLVED THIS. Owner NEVER reached out to me again; I guess Facebook users are the only customers he treats responsibly. My floor hasn't been repaired and I had to buy a new refrigerator to replace the one he couldn't ever repair correctly. DON'T USE SEARS APPLIANCE REPAIR unless you want to waste your time and your money. To Sears: Thanks for responding but I'm not on Facebook. I called the last number given to me. That 43 min. did not go well, especially when I was told I could cancel my contract and receive a prorated refund after paying the $150 cancellation fee. Please email me so we can resolve this privately. UPDATE ON SEARS APPLIANCE REPAIR: SCAM!! I give them NEGATIVE 5 STARS!! Sears sent me a phone number to call to reach a resolution. I was transferred to other people/departments *9* times. Each person claimed it was the wrong department. No surprise, nothing was resolved. After wasting 45 minutes, I was too frustrated to stay on the phone so I was given another number to call. AND I STILL CAN'T CANCEL MY POLICY until this is resolved. **Don't sign up for this TOTAL SCAM!!!**
Paula D,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718966320452
