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Ave F D Roosevelt Reviews
Read reviews from customers who used our services at Ave F D Roosevelt
Total reviews
775
Average Rating
4.5/5
(Translated by Google) They're closing stores and it's hard to get them to honor warranties. (Original) Están cerrando tiendas y es difícil conseguir que honren las garantías.
Grace A,
Customer service response - Dear Grace, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further for you, please send us a message to https://www.facebook.com/SearsHomeServices/, with your name, address, and phone number associated with your account. Please reference this review, thank you
Sears Home Services on 1671019200000
mhanna H,
Customer service response - Just Rating - 3 Stars Thank you, mhanna, for taking the time to leave us your rating. We hate to see that you did not have a better experience and would like to hear more about it. If you would like, please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1673697600000
(Translated by Google) In fact, they didn't record receiving the parts; they took a long time to reorder. When they arrived with the parts, it turned out they were duplicates. I hope the technicians record the duplicates they took for other services. (Original) En realidad, no registraron haber recibido las piezas, se tomaron mucho tiempo re-ordenar. Cuando llegaron con las piezas, resultó estaban duplicada las piezas. Espero que los técnicos registren las que se llevaron duplicadas para otros servicios
Santos M,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
Anabel H,
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697284800000
Heriberto D,
Federico J,
The refrigerator problem was not solved
ORLANDO C,
Ana S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759716767402
(Translated by Google) My Kenmore refrigerator was freezing up the back wall of the freezer, but the fan was working, blocking the gaps and the cold air wouldn't flow down into the refrigerator. Moisés asked me for about $750.00 to replace this entire part. This happened to the last Kenmore side-by-side refrigerator I had, and the technician replaced a heating element, and it worked wonderfully for many years. The voltage fluctuations in our network blew this part, and the last one they installed had doubled its heating element and never broke again. For the amount Moisés asked, I bought a new one from Whirlpool. We must take care of our customers. Unfortunately, this was not the correct course of action. I hope this helps you understand the business a little better. Two Way Street. Thank you. (Original) Mi nevera Kenmore, se congelaba la pared de atrás del congelador con escarcha, pero funcionaba hasta el abanico, bloqueando los huecos y el frío, no bajaba a la nevera. Moisés me pidió sobre $750.00 para cambiar TODA esta pieza. Esto le pasaba a la última nevera, side by side, Kenmore que tuve y el técnico me le cambiaba una resistencia y funcionó de maravilla por muchos años. La fluctuación de voltaje en nuestra red, fundía esta pieza y la última que le pusieron, se le había duplicado la resistencia y nunca más se dañó. Por la cantidad que Moisés me pidió, compré una nueva de Whirpool. Debemos cuidar a los clientes. Lamentablemente este no fue el proceder. Espero esto les ayude a entender un poco mejor el comercio. Two way street. Gracias.
Antonio S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1755825133534
Aurora R,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1754524479798
