Ave F D Roosevelt Reviews

Too expensive for a broke Co.

(Translated by Google) The technician didn't come. They gave the wrong address; instead of Urb. Ponce de Leon in Mayaguez, they wrote down Urb. Ponce de Leon in Guaynabo. I've been waiting since Tuesday, July 14, 2020, and they haven't arrived. I think Sears's good service has already died. I'm so sad. (Original) No vino el tecnico. Cojieron la direccion incorrecta; en vez de Urb. Ponce de Leon de Mayaguez, anotaron la Urb. Ponce de Leon de Guaynabo. Desde el Martes 14 de Julio de 2020 estoy esperando y No han llegado. Creo que ya el buen servicio de Sears Murio'. Me da mucha pena.

(Translated by Google) They don't provide service, they don't answer the phones. (Original) No dan servicio no contestan los telefonos

I have paid my warranty service for over 5 years and today breaks the straw my Samsung refrigerator I purchased at Sears broke down for over a year I have had a number of techs come to the house to try to repair it some show up some do NOT! For the past 6 months my refrigerator is broke and sitting in my kitchen not working and I have been waiting for techs to come and repair it ! It’s the same story there’s a part ordered and I can’t come fix it until the part arrives well I always ask to speak to a supervisor and I get DENIED I’ve called Sears Home Servicr Repair the San Juan Number they have me blocked!!! My refrigerator is beyond repair and they know it needs to be replaced, the warranties I renew yearly could have already paid for a new fridge here I am elderly and my husband is elderly as well and we don’t have a fridge we use a small cooler today marks 6 months no Fridge so I recommend everyone not to purchase any Sears Home warranty and do not purchase any Appliances it’s all a Racket and Scheme they Will do anything not to assist you and not to replace any broken appliances!!! STAY AWAY FROM SEARS

I had high hopes for this one and was disappointed. My washer broke down and I used Sears to schedule a technician to perform diagnostics. They gave me a time slot 8am to 5pm. I actually changed my plans and my schedule to be home so I could meet the technician. Guess what?! He didn't show up. What's more, I suspect he didn't show up because I spoke English on the phone. He called and confirmed the appt and said he was coming, but then, as I was waiting for him in the lobby to let him in, I got a call from Sear answering service telling me I need to reschedule because he can't get into the building after hours (mind you, "after hours" is 4:50pm). When I told the rep I'm waiting in the lobby and there's a doorman on duty till 7pm, she proceeded with another excuse: he can't find parking. Well, I live right above a Pueblo, so there's plenty of parking in the parking lot AND there's street parking. She said she would pass him the message and hung up. And then.... silence. No one called back. No one showed up. I wasted a day waiting. Why, oh why do I keep hoping that US businesses in Puerto Rico would be on time and provide decent customer service? Disappointed EVERY TIME!

Very poor service,bought a Serta recliner.I was told no service for chair repair.

(Translated by Google) I cannot understand the logic, if any, in the quote for repair of a Craftsman brand motor (door opener), 1/2 hp, which would have to change a pinion (the price of which does not exceed $26), and whose repair cost amounts to $353, unlike a new one, which costs $200. Someone explain to me the reason for "the unreason." No wonder they are going "down." (Original) No puedo entender la lógica, si alguna, en la cotización para reparación de motor (door opener) de marca Craftsman, 1/2 hp, al cual habría de cambiársele un piñón (cuyo precio no supera los $26), y cuyo costo de reparación asciende a $353, a diferencia de uno nuevo, con un costo de $200. Que alguien me explique la razón de "la sinrazón". No en balde se están yendo "a pique".

(Translated by Google) They don't answer the phone (Original) No contestan el teléfono