Ave F D Roosevelt Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cecil J
Hector O
(Translated by Google) The service was excellent and the problem was resolved immediately, however, the technician left the work area very dirty and wet. I was left to clean and dry. I expected him to leave the area as he initially found it. There is potential for improvement in that area. (Original) El servicio fue excelente y el problema fue resuelto inmediatamente, sin embargo el técnico dejó el área de trabajo bien sucia y mojada. Me tocó limpiar y secar a mi. Mi expectativa era que dejara el área según la encontró inicialmente. Hay potencial para mejorar en esa área.
Olga R
First replacement part was wrongly ordered
andy H
Job was done but, took for ever. Got cancelled twice, third time showed up then wait another two weeks for the part to arrive. 4 weeks w/o a fridge.
Customer service response - We apologize for the delays and inconvenience, Andy. We're glad the job was completed, and we appreciate your feedback to help us improve our scheduling and parts process.
Sears Home Services on July 01, 2025
Mayra M
(Translated by Google) The initial communication is very bad, because a machine answers that gives many options, except the one you need. Thank God at some point I was able to talk to someone and explain my case. The technicians are great, they know their job very well, respectful, patient and responsible. (Original) La comunicación inicial es malísima, porque contesta una máquina que da muchas opciones, menos la que necesitas. Gracias a Dios en algún momento pude hablar con alguien y explicar mi caso. Los técnicos son estupendos, conocen muy bien su trabajo, respetuosos, pacientes y responsables.
Customer service response - Lamentamos la dificultad con la comunicación inicial, Mayra. Apreciamos tus comentarios y nos alegra saber que los técnicos cumplieron con tus expectativas.
Sears Home Services on November 12, 2024
Carmen M
Buena
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 15, 2024
Nansi G
Customer service response - Hi Nansi, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on June 05, 2024
Milagros R
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on January 23, 2024
Rita R
Marcos M
Sloppy job. Dryer did not work the day after the repair. I called to file a claim under service warranty (they charged $289 to change a wheel) and they wanted to charge another $89 fee just for the visit to review the issue. I will have to find other options to repair my appliance. Update: after this was originally posted, I was contacted by Sears Customer Service. They scheduled a visit (this time with no extra charge). It turns out the culprit was the belt (which is tricky to install) had snapped. As I had already figured that out and had bought a replacement, the technician just had to open the dryer and mount it. So because they followed up after the post, and they actually set the belt on the dryer, I’m changing my original one star post to a 3 star.. My dryer is working.. can’t give a review higher than that as one should not have to post a negative review to receive the service that should have been provided from the get-go.
Customer service response - Thank you for taking the time to bring this to our attention Marcos! We would love to take a look to see how we can help get things moving in the right direction for you. If you would please email the name, address, and phone number that is associated with the order to SHSSocialcare@searshc.com and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on December 14, 2019