Appointment Lookup
802-552-4364
Ave F D Roosevelt Reviews
Read reviews from customers who used our services at Ave F D Roosevelt
Total reviews
775
Average Rating
4.5/5
First replacement part was wrongly ordered
Olga R,
Job was done but, took for ever. Got cancelled twice, third time showed up then wait another two weeks for the part to arrive. 4 weeks w/o a fridge.
andy H,
Customer service response - We apologize for the delays and inconvenience, Andy. We're glad the job was completed, and we appreciate your feedback to help us improve our scheduling and parts process.
Sears Home Services on 1751415552410
(Translated by Google) The initial communication is terrible, because the answer is a machine that gives you many options, except for the one you need. Thankfully, I was able to speak to someone at some point and explain my case. The technicians are excellent; they know their jobs well, are respectful, patient, and responsible. (Original) La comunicación inicial es malísima, porque contesta una máquina que da muchas opciones, menos la que necesitas. Gracias a Dios en algún momento pude hablar con alguien y explicar mi caso. Los técnicos son estupendos, conocen muy bien su trabajo, respetuosos, pacientes y responsables.
Mayra M,
Customer service response - Lamentamos la dificultad con la comunicación inicial, Mayra. Apreciamos tus comentarios y nos alegra saber que los técnicos cumplieron con tus expectativas.
Sears Home Services on 1731467812895
Buena
Carmen M,
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1726452784224
Nansi G,
Customer service response - Hi Nansi, thank you for taking the time to leave us a rating. We appreciate your feedback on your recent experience with Sears Appliance Repair. If there are specific aspects you'd like us to address or improve upon, feel free to share your thoughts. We value your input and hope to serve you again in the future.
Sears Home Services on 1717634649459
Milagros R,
Customer service response - Thank you for leaving a 3-star rating. We apologize if we didn't fully meet your expectations during your recent Sears Appliance Repair visit. If there's anything specific that you think we could do better, we would appreciate hearing from you at https://www.facebook.com/SearsHomeServices/. We value your business and hope to have the opportunity to provide you with a better experience in the future.
Sears Home Services on 1706012608707
Rita R,
Sloppy job. Dryer did not work the day after the repair. I called to file a claim under service warranty (they charged $289 to change a wheel) and they wanted to charge another $89 fee just for the visit to review the issue. I will have to find other options to repair my appliance. Update: after this was originally posted, I was contacted by Sears Customer Service. They scheduled a visit (this time with no extra charge). It turns out the culprit was the belt (which is tricky to install) had snapped. As I had already figured that out and had bought a replacement, the technician just had to open the dryer and mount it. So because they followed up after the post, and they actually set the belt on the dryer, I’m changing my original one star post to a 3 star.. My dryer is working.. can’t give a review higher than that as one should not have to post a negative review to receive the service that should have been provided from the get-go.
Marcos M,
Customer service response - Thank you for taking the time to bring this to our attention Marcos! We would love to take a look to see how we can help get things moving in the right direction for you. If you would please email the name, address, and phone number that is associated with the order to [email protected] and we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1576324800000
(Translated by Google) They take a long time and the technicians have trouble ordering the correct parts. (Original) Tardan mucho y los tecnico tiene problemas para ordenar piezas correctas.
Emma L,
Expensive
Carlos V,
