Ave F D Roosevelt Reviews

I support using AI as a supplemental to a call service line…. But sears seems to be now 95+% AI and it has caused multiple problems with my appointments… a human could have prevented all the issues I faced, NOT A FAN OF SEARS WARRANTY SUPPORT PROGRAM

(Translated by Google) The technician never showed up for the repair appointment and arbitrarily called to cancel it. He called back several times, but the technician didn't answer or return the call. (Original) Tecnico nunca llego a la cita de reparacion y llamo para cancelar la cita de manera arbitraria. Se llamo de vuelta en varias ocaciones y no contesto ni devolvio la llamada.

(Translated by Google) Thank you very much for the service. (Original) Muchas gracias por el servicio.

(Translated by Google) Good afternoon. I want to report that the service was poor. The laundry is still the same, and the invoice was for $393.00. I need my money back or the merchandise returned to me, since I didn't use it until today, Sunday. I look forward to your response and any appropriate action. (Original) Buenas tardes. Quiero informar que el servicio fue deficiente. La maquila de lavar sigue igual y ni factura fue de 393.00 dólares. Necesito que me devuelvan el dinero o me xanbueb la mercancía. Ya que no fue hasta hoy domingo que la use. Espero su contestación y acción que corresponda.

Made an appointment and the technician never showed up. I tried calling customer service and they hang up. Only robot service no human beings. Sears used to be a good company. I see now why the went broke. ABSOLUTELY HORRIBLE SERVICE. DO NOT BUY KENMORE ANYMORE YOU WILL NOT GET GOOD SERVICE IN PUERTO RICO. THEY DO NOT ANSWER CALLS INSTEAD HANG UP ON CUSTOMERS. PREDATORY COMPANY QUICK TO MAKE ORDERS BUT DISMAL AT FOLLOWING UP Third world service for a third world country.

The technician was wonderful. 5 star. But the Sears service center was horrendous . They ordered a part necessary for repair with an incomplete adress , UPS was unable to deliver. I called SEARS 14 times !!!! Was only able to speak to a representative twice. The first representative told me in English that he had reported the situation and it would take 5 business days for someone to call me despite him having “ escalated “ the situation. Actually he cd not really confirm he had updated the adress and told me I had to wait 4 to 5 business days for someone to call me. After 5 days , no one ever called me. The tracking on package still remained with incomplete adress and undelivered as per UPS. The second representative was in Spanish as I live in PR. He was very rude and condescending , refused to tell me if the adress cd be change and proceeded to dicate the sears policy to me and that I had to WAIT until deliver date to find out. He refused to give me his name when I asked and hung up the phone on me after insulting me by saying that I HAD to be a polite customer and I wasn’t according to him , along with. Other insults I finally had to drive to UPS and pick up the Package myself after waiting 1 1/2 hours in line. Today , the technician called to see if he cd install the piece on my washer I said yes and have to give him adress as Sears had not corrected it despite my multiple calls. I have been with Sears for over 25 years and never again shall I use them. Everything is automatized on call service and when you finally do get a real person in the phone , they pass you from one department to another only to get the rudest person and be insulted. Never again Dr. Laura I Gal Matos II

The technitian was awesome, attentive, and answered all my questions. Provided a demonstration of things I can do yo help with maintenance. He was great! Five stars for him!! 🌟🌟🌟🌟🌟 Customer Service experience was totally awful. They all failed to explain that appointment dates changes were due to parts to be delivered, the system kept sending random text messages making changes without explaining why nor giving me a call to see if I was available. I was left waiting for the technitian 4 times (I lost work hours because of this), and I asked to speak to a supervisor and I am still waiting for that call. Awful. Terrible. Hortible experience. I was at the blink of cancelling the extended warranty because of how horrible this experience was. Sears used to be very efficient. The service was impecable. Not anymore, it seems.

(Translated by Google) I have been waiting for a month for a washing machine to be repaired and when the part finally arrives, they installed it and the machine still does not work, I am very upset with this situation, now I have to wait another week for the technician to come back to check it again. (Original) Tengo un mes esperando por reparación de una lavadora y cuando al fin llega la pieza la instalaron y la maquina sigue sin funcionar, estoy bien molesta con esta situación, ahora tengo que esperar otra semana para que el técnico regrese a chequerla de nuevo.