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2643 Ponce Bypass Reviews
Read reviews from customers who used our services at 2643 Ponce Bypass
Total reviews
84
Average Rating
4.5/5
Kelvin D,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1707175066672
(Translated by Google) Good service (Original) Buen servicio
Alvin C,
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1627682455957
Excellent. Technical Knowledge Good. After I bought the broken part I was able to replace in the Samsung machine.
Julio R,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1689336000000
(Translated by Google) Excellent service and repairs. But they leave the area dirty and wet. I understand they should clean up after themselves before leaving, or at least put the trash in the dustpan so I don't find a mess when I arrive. I came straight from work to work. (Original) Excelentes en el trato y reparaciones. Pero dejan el area todo sucio y mojado. Entiendo que deberian limpiar lo que hicieron antes de irse o por lo menos acomodar la basura en el recogedor para cuando llegue yo no encontrarme con el desastre. Llegué de trabajar a trabajar.
Enidza A,
Customer service response - Gracias por sus comentarios, Enidza. Nos alegra saber que el trato y las reparaciones fueron excelentes, y trabajaremos en mejorar la limpieza después del servicio.
Sears Home Services on 1743988182351
Parte were late . The tec work was good .
Ricky M,
Customer service response - We appreciate your feedback and are glad to hear the technician's work met your expectations. Thank you for your patience with the delayed parts.
Sears Home Services on 1724209298418
The service tech was excellent. Requested service on Thursday and got it on Monday that's no good.
FELIX A,
Customer service response - Thank you for sharing your review, FELIX S.. We are happy to hear that you were pleased with your service. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future
Sears Home Services on 1639483200000
(Translated by Google) Excellent service but very expensive (Original) Excelente servicio pero muy caro
Pedro O,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1639483200000
(Translated by Google) Very expensive. Poor maintenance. (Original) Muy caro. Pobre mantenimiento.
Ricardo B,
(Translated by Google) The service was incredibly expensive. They told me the diagnosis would be $119, but they charged me $132.63, and it wasn't even there for an hour. What a way to rip you off! To top it all off, the repair cost the same as a new one—utterly ridiculous. They have videos on YouTube showing how to repair them. They duplicate the part, and they charge a fortune for a simple job. It's all about money. I'm very disappointed. (Original) Muy caro el servicio, de hecho me dijeron que era $119 el diagnóstico y me cobraron $132.63 y no estuvo ni una hora. Bonita manera de robarle el dinero a uno. Para colmo me salia repararla lo mismo que me costaba una nueva, totalmente ridículo. En You tube ponen los videos de como repararlas. La pieza te la duplican y un trabajo sencillo te cobran un dineral. Todo es dinero. Decepcionada.
Marta O,
Customer service response - We apologize for the trouble you've faced, Marta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739338012667
This is the 4th time I’ve had a technician at home trying to figure out what is wrong with my washer. They’ve ordered all the pieces you can think of, replace them and leave. 10 minutes later I have to call service again because the washer now makes a noise on top of not washing my clothes.
Myrna V,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1732690318063
