2643 Ponce Bypass Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (59 reviews)

ESTRELLA D

October 07, 2024

(Translated by Google) Excellent service from the technician. The Internet application did not upload the photo that I sent with the information of the model and serial number so that it came prepared as instructed by the operator, who also entered the wrong cell phone number. The cost of the service is too high. (Original) Excelente servicio del técnico. La aplicación de Internet no subió la foto que envié con la info del modelo y número de serie para que él viniera preparado como me indicó la operadora, que además entró el número de celular erróneo. El costo del servicio es demasiado alto.

Source: Google

Kelvin D

February 05, 2024
Source: Google

Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!

Sears Home Services on February 05, 2024

Alvin C

July 30, 2021

(Translated by Google) Good service (Original) Buen servicio

Source: Google

Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.

Sears Home Services on July 30, 2021

Julio R

July 10, 2023

Excellent. Technical Knowledge Good. After I bought the broken part I was able to replace in the Samsung machine.

Source: Google

Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!

Sears Home Services on July 14, 2023

Enidza A

April 06, 2025

(Translated by Google) Excellent in treatment and repairs. But they leave the area all dirty and wet. I understand that they should clean up what they did before leaving or at least put the trash in the dustpan so when I arrive I won't find the mess. I came from work to work. (Original) Excelentes en el trato y reparaciones. Pero dejan el area todo sucio y mojado. Entiendo que deberian limpiar lo que hicieron antes de irse o por lo menos acomodar la basura en el recogedor para cuando llegue yo no encontrarme con el desastre. Llegué de trabajar a trabajar.

Source: Google

Customer service response - Gracias por sus comentarios, Enidza. Nos alegra saber que el trato y las reparaciones fueron excelentes, y trabajaremos en mejorar la limpieza después del servicio.

Sears Home Services on April 06, 2025

Ricky M

August 20, 2024

Parte were late . The tec work was good .

Source: Google

Customer service response - We appreciate your feedback and are glad to hear the technician's work met your expectations. Thank you for your patience with the delayed parts.

Sears Home Services on August 20, 2024

FELIX A

April 20, 2021

The service tech was excellent. Requested service on Thursday and got it on Monday that's no good.

Source: Google

Customer service response - Thank you for sharing your review, FELIX S.. We are happy to hear that you were pleased with your service. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future

Sears Home Services on December 14, 2021

Pedro O

December 21, 2023

(Translated by Google) Excellent service but very expensive (Original) Excelente servicio pero muy caro

Source: Google

Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!

Sears Home Services on December 14, 2021

Ricardo B

December 21, 2023

(Translated by Google) Very expensive. Poor maintenance. (Original) Muy caro. Pobre mantenimiento.

Source: Google

Marta O

February 11, 2025

(Translated by Google) The service was very expensive, in fact they told me it was $119 for the diagnosis and they charged me $132.63 and it wasn't even an hour. Nice way to steal someone's money. To make matters worse, it cost me the same price to repair it as a new one, totally ridiculous. On You Tube they put videos on how to repair them. They duplicate the piece and charge you a fortune for a simple job. Everything is money. Disappointed. (Original) Muy caro el servicio, de hecho me dijeron que era $119 el diagnóstico y me cobraron $132.63 y no estuvo ni una hora. Bonita manera de robarle el dinero a uno. Para colmo me salia repararla lo mismo que me costaba una nueva, totalmente ridículo. En You tube ponen los videos de como repararlas. La pieza te la duplican y un trabajo sencillo te cobran un dineral. Todo es dinero. Decepcionada.

Source: Google

Customer service response - We apologize for the trouble you've faced, Marta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.

Sears Home Services on February 11, 2025

Average Rating: 4.4/5 (59 reviews)
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