2643 Ponce Bypass Reviews
Read reviews from customers who used our services at 2643 Ponce Bypass
Total reviews
90
Average Rating
4.6/5
Parte were late . The tec work was good .
Ricky M,
Customer service response - We appreciate your feedback and are glad to hear the technician's work met your expectations. Thank you for your patience with the delayed parts.
Sears Home Services on 1724209298418
The service tech was excellent. Requested service on Thursday and got it on Monday that's no good.
FELIX A,
Customer service response - Thank you for sharing your review, FELIX S.. We are happy to hear that you were pleased with your service. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. We thank you for your business and look forward to servicing you again in the future
Sears Home Services on 1639483200000
(Translated by Google) Excellent service but very expensive (Original) Excelente servicio pero muy caro
Pedro O,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1639483200000
(Translated by Google) Very expensive. Poor maintenance. (Original) Muy caro. Pobre mantenimiento.
Ricardo B,
(Translated by Google) The service was incredibly expensive. They told me the diagnosis would be $119, but they charged me $132.63, and it wasn't even there for an hour. What a way to rip you off! To top it all off, the repair cost the same as a new one—utterly ridiculous. They have videos on YouTube showing how to repair them. They duplicate the part, and they charge a fortune for a simple job. It's all about money. I'm very disappointed. (Original) Muy caro el servicio, de hecho me dijeron que era $119 el diagnóstico y me cobraron $132.63 y no estuvo ni una hora. Bonita manera de robarle el dinero a uno. Para colmo me salia repararla lo mismo que me costaba una nueva, totalmente ridículo. En You tube ponen los videos de como repararlas. La pieza te la duplican y un trabajo sencillo te cobran un dineral. Todo es dinero. Decepcionada.
Marta O,
Customer service response - We apologize for the trouble you've faced, Marta. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1739338012667
This is the 4th time I’ve had a technician at home trying to figure out what is wrong with my washer. They’ve ordered all the pieces you can think of, replace them and leave. 10 minutes later I have to call service again because the washer now makes a noise on top of not washing my clothes.
Myrna V,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1732690318063
(Translated by Google) It took Sears three months to replace a lightbulb in my refrigerator. The technician never even came, and they sent us a review for the service we never received. I don't recommend them. I waited three months for Sears to replace a lightbulb in my refrigerator. The technician never showed up, but they sent us a review for the service we never received. I don't recommend them. (Original) 3 months for Sears to change a lightbulb on my refrigerator. Besides the technitian never came and send us his evaluation for the service we did not received. I don't recommend. 3 meses esperando para que Sears cambiará una bombilla de la nevera. Adicional el técnico nunca llegó pero nos envió su evaluación para el servicio que nunca recibimos. No lo recomiendo.
Kristina V,
Customer service response - We apologize for the trouble you've faced, Kristina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724295221229
(Translated by Google) I called several numbers, each one promising to answer my request to have two adjustable beds I bought years ago at the Sears in Mayagüez repaired. After more than an hour of searching and calling the numbers their employees gave me, they finally told me they couldn't help or come. They said I should call the company that made them. Since they closed almost all their stores on the island, and to top it all off, there are supposedly Sears repair centers, they do this to me. Thanks for nothing. (Original) Llame a varios números que me aseguraba el próximo que contestara mi solicitud para que vengan a reparar 2 camas de posición que compre hace años en Sears de Mayaguez. Me indicaron...después de más de una hora buscando y llamando los números que sus empleados me daban y al fin me dicen que no me podían ayudar ni venir. Que debería llamar la compañía que las hizo. Desde que cerraron casi todas sus tiendas en la isla y para colmo supestamente hay lugares de Sears para reparaciones, Me hacen esto. Gracias por nada.
Ivelisse M,
Customer service response - Thank you, Ivelisse M., for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on 1639483200000
(Translated by Google) This company no longer exists in Puerto Rico. (Original) Esta empresa ya no existe en PUERTO RICO
jose Q,
Maria C,
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1689336000000