2643 Ponce Bypass Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kristina V
(Translated by Google) 3 months for Sears to change a lightbulb on my refrigerator. Besides the technitian never came and sent us his evaluation for the service we did not receive. I don't recommend. 3 months waiting for Sears to change a light bulb in the refrigerator. Additionally, the technician never arrived but sent us his evaluation for the service that we never received. I don't recommend it. (Original) 3 months for Sears to change a lightbulb on my refrigerator. Besides the technitian never came and send us his evaluation for the service we did not received. I don't recommend. 3 meses esperando para que Sears cambiará una bombilla de la nevera. Adicional el técnico nunca llegó pero nos envió su evaluación para el servicio que nunca recibimos. No lo recomiendo.
Customer service response - We apologize for the trouble you've faced, Kristina. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 21, 2024
Ivelisse M
(Translated by Google) I called several numbers, assuring me they would be the next person to answer my request to come and repair two positioning beds I bought years ago at Sears in Mayaguez. They told me... after more than an hour of searching and calling the numbers their employees gave me, they finally told me they couldn't help me or come. I should call the company that made them. Since they closed almost all their stores on the island, and to top it all off, there are supposedly Sears locations for repairs, they've been doing this to me. Thanks for nothing. (Original) Llame a varios números que me aseguraba el próximo que contestara mi solicitud para que vengan a reparar 2 camas de posición que compre hace años en Sears de Mayaguez. Me indicaron...después de más de una hora buscando y llamando los números que sus empleados me daban y al fin me dicen que no me podían ayudar ni venir. Que debería llamar la compañía que las hizo. Desde que cerraron casi todas sus tiendas en la isla y para colmo supestamente hay lugares de Sears para reparaciones, Me hacen esto. Gracias por nada.
Customer service response - Thank you, Ivelisse M., for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message, thank you
Sears Home Services on December 14, 2021
jose Q
(Translated by Google) This company no longer exists in PUERTO RICO (Original) Esta empresa ya no existe en PUERTO RICO
Maria C
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 14, 2023