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506 Calle Truncado Reviews
Read reviews from customers who used our services at 506 Calle Truncado
Total reviews
244
Average Rating
4.5/5
After waiting for 2 weeks to repair my refrigerarator,I almost called DACO to see It some one help me. I never a got this problem with you guy but what can I do, something happen nobody is perfect. But you guys supposed to be contact with me a that problems. But thanks anyway, everything it done.
Ernesto T,
Technician could not repair freezer because he had no parts with him. Still not functioning since March, Sears paying for a rental unit since April 8. Sears refuses to replace unit. No fault of the Sears technicians.
Allen Z,
Customer service response - Thank you for your comments. We understand the disappointment and would like to look into this situation for you. Please send us an email to [email protected] with your name, address, and phone number associated with your account. I will look into this right away and get some resolution.
Sears Home Services on 1513252800000
(Translated by Google) The technician was very friendly, works cleanly and organized, and answers all your questions and concerns. However, I'm giving 2 stars because the ice maker isn't working. We waited because the technician told us it would take a while, but as of today, Friday, it's still not working, and this happened on Monday. (Original) Tecnico muy amable trabaja limpio, organizado y contesta todas tus preguntas y dudas pero doy 2 estrellas por que el ice maker no trabaja, esperamos por que el tecnico nos dijo que se tarda pero hasta hoy Viernes no trabaja y esto fue el lunes
CARMEN A,
Customer service response - Thank you, Carmen, for taking the time to provide us with your rating and review. We are sorry to hear that you have not had a good experience with our repair service. If you would like to email the name, address and phone number that is …Thank you, Carmen, for taking the time to provide us with your rating and review. We are sorry to hear that you have not had a good experience with our repair service. If you would like to email the name, address and phone number that is associated with the service order to [email protected] and we can see how we can help you. We appreciate your business and look forward to assisting you with this matter.More
Sears Home Services on 1576324800000
Very inresponsables waiting a month for a warranty repair. Not the same no more .think twice before you get a appliances at Sears. With warranty and protection plan still have problems with them.
Vanessa L,
Customer service response - Thank you, Vanessa, for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with our repair service. If you would please message us with the name, address, and phone number that is associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. We appreciate your business and look forward to assisting you with this matter.
Sears Home Services on 1639483200000
The place is but a shadow of what it originally was. Terrible customer service. Changes of schedules on the same day without notifying the client.
Jesse R,
Customer service response - Thank you, Jesse, for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand, and synopsis to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1673697600000
Technitian came in a bad mood/ qLamenting to God and St. Thomas (Aloud) about the bad road to my house! He Determined that the water was not getting to the refrigerator because the tube from the wall is clogged. Suggested we get a plumbers. He then proceeded to clean the filter to the condenser, but failed to tell us of any additional charges before starting to clean the condenser. For this he charged over $282. He also did not clean after himself! My husband swept up the dirt and the water.
Mildred M,
When tech got here looked at fridge and said it was no good the motor was working but line was leaking and was better off getting a new one, he left I bought a new one then called another tech and was told that it was fixable except that the tech that came cut the line to the motor and left it cut and the motor got humidity in the motor and since it was plugged in burnt the motor witch is still on warranty, in other words now it will cost me more to fix, I hope he will take more time to diagnose a problem next time instead of jumping to conclusions, the new tech said it would’ve cost 320$ and the problem would’ve been fixed, now it’s a new motor plus 320$
Axel C,
Customer service response - We apologize for the trouble you've faced, Axel. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780015943217
The technician checked the refrigerator and installed a relay. We told him that, apparently , the freezer door’s gasket was no seslung well because there was ice formed in the upper part of the freezer, affecting the door to close correctly. Without further review, the technician said that the gaskets for this refrigerator are no longer available. Then, what option do we have? ????
Wanda C,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1764556641053
tee S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1762738868241
Lulu V,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1754639019948
