506 Calle Truncado Reviews

This service was not given by technician Robert today, August 19, 2024. Please check this situation inmediately. He can not be paid for a service that was not done at Aituras del Alba, L6 Calle Cielo, Villalba, Puerto Rico 00766. I am customer Juan D. Ramírez Santiago.

The Sears technician was polite and friendly- no complaint there. We were told it would cost $95.00 for the visit and assessment- no problem. A vent was frozen closed on the refrigerator side . He asked if we wanted him to thaw it. We said yes. Then when finished 30 mins. later he informed us the total cost was $240.50-$142.00 TO THAW A DUCT??!! You have to be kidding me! That is an outrage!! He could have told us in advance what the charge would be - In which case, I would have done it myself! It will be a VERY long time before I think about another Sears service call!!! Shocked Customer, Andrew P.

(Translated by Google) I am annoyed, it has been two months since my equipment was fixed and repaired, please submit your request. (Original) Estoy molesto llevo dos meses sin que se me haya corregido y arregladdo el equipo por favor sometere quierella.

I got charged twice for the same repair. The tech had problems processing the charge awith his device and kept running my credit card. About 30 mins after he left I checked my account and the charge showed up twice. I immediately called him back and he never answered.

Sept 29th service?????They never showed up or ever called to reschedule. I called customer service asking and the rep. told me he was sending a message to the technician.......NEVER heard a Word from them and waisted a full day waiting.....I will never buy anything from Sears again. Rating is 0 in customer service.

The parts never arrived and the technician never came to repair my refrigerator. I have to cancel the the repair service petition. I had to pay to a technician to repair my refrigerator.

(Translated by Google) I don't know if it was Sears or them. The refrigerator has had problems since May 2020, so it's been six months. They supposedly sent the parts, but they never arrived, for two consecutive appointments. In September, the technician finally came and replaced two of the three parts because the third one never arrived and broke down after two days. It's November 14th, and we're still paying for a rental refrigerator because the parts never arrived. It wasn't until November 12th that they called to notify us that they approved replacing the unit, and that we also have to wait for pickup and delivery. As for the rental, don't get too excited and be prepared to spend a lot of money because they do reimburse you, but at the end of the rental period, you have to send them the receipt for them to process, and who knows when the check will arrive. DO NOT buy appliances from Sears. It's not recommended!! (Original) No se si precisamente fueron ellos si fue Sears. La nevera tiene problemas desde mayo 2020, o sea, hacen 6 meses. Supuestamente enviaron las piezas q nunca llegaron para 2 citas consecutivas. En septiembre por fin vino el tecnico cambio 2 de las 3 piezas xq la 3era nunca llego y se daño a las 2 dias. Es noviembre 14 y todavia estamos pagando una nevera en alquiler xq las piezas nunca llegaron y no fue hasta el 12 de noviembre q nos llamaron para notificar q aprobaron cambiar el equipo q tambien hay q esperar x el recogido y entrega. En cuanto al alquiler no se emocionen mucho y prepara el bolsillo xq si te reembolsan el dinero pero al finalizarlo les envias el recibo para q ellos lo procesen y a saber Dios cuando llegue el cheque. NO compren equipos en Sears. No es recomendable!!

Very upset paid for part never received a part. Paid $600+ dollars not part no repair. Very poor service. Looks like I will have to pay again. I will never use Sears again.