506 Calle Truncado Reviews

(Translated by Google) I don't know if it was Sears or them. The refrigerator has had problems since May 2020, so it's been six months. They supposedly sent the parts, but they never arrived, for two consecutive appointments. In September, the technician finally came and replaced two of the three parts because the third one never arrived and broke down after two days. It's November 14th, and we're still paying for a rental refrigerator because the parts never arrived. It wasn't until November 12th that they called to notify us that they approved replacing the unit, and that we also have to wait for pickup and delivery. As for the rental, don't get too excited and be prepared to spend a lot of money because they do reimburse you, but at the end of the rental period, you have to send them the receipt for them to process, and who knows when the check will arrive. DO NOT buy appliances from Sears. It's not recommended!! (Original) No se si precisamente fueron ellos si fue Sears. La nevera tiene problemas desde mayo 2020, o sea, hacen 6 meses. Supuestamente enviaron las piezas q nunca llegaron para 2 citas consecutivas. En septiembre por fin vino el tecnico cambio 2 de las 3 piezas xq la 3era nunca llego y se daño a las 2 dias. Es noviembre 14 y todavia estamos pagando una nevera en alquiler xq las piezas nunca llegaron y no fue hasta el 12 de noviembre q nos llamaron para notificar q aprobaron cambiar el equipo q tambien hay q esperar x el recogido y entrega. En cuanto al alquiler no se emocionen mucho y prepara el bolsillo xq si te reembolsan el dinero pero al finalizarlo les envias el recibo para q ellos lo procesen y a saber Dios cuando llegue el cheque. NO compren equipos en Sears. No es recomendable!!

Very upset paid for part never received a part. Paid $600+ dollars not part no repair. Very poor service. Looks like I will have to pay again. I will never use Sears again.

* The technicians were great! However, the process of getting two technicians scheduled to go to the house from Sears was the worse part of getting my service. I was bounced about five times on the phone because one department does not do warranty service and the other department does not do no-warranty. This process was very stressful and confusing. I was on the phone for about 1:15 minutes. I will get this process a 1/2 start!!

I have never had a major company act so unprofessional, their communication was really bad & it took 5 months to fix my dryer even though they had my parts in their system for 2.5 months & never told the repair staff, they canceled & rescheduled my appointment at least 20 times, I am very unhappy with their services , Beware !!! Sears in Puerto Rico is a Joke !!!