St Rd PR 1 Reviews

The repair man that went to my house, told me that my water hater he could not repair. Story short, That sear was going to exchange it. I have been twice in the store for more then 3 hour. And it has been unsucessful. Please help me. I have the protection agreement, and its very expensive. I'm not should, if I,m going to renew.

(Translated by Google) I pay for a warranty to receive quality service, and all they provide is mediocrity. Instead of fixing the appliance, the technicians leave it in worse condition, and when you call customer service, they can't solve your problem. So, what's the point of paying for a warranty if I'm not going to get good service? My refrigerator has already been repaired twice, and one technician says one thing while the other says the opposite. Right now, it's not working, and Sears can't send me a replacement for three days. The food I have is spoiling, and that's another problem they're trying to solve. I'm completely disappointed. I won't be buying anything else from this company, and I used to buy all my electronics and practically all my clothes there. I even recommended the store to others, but it's clear it's not the same as it used to be. 👎🏼 (Original) Pago una garantía, para recibir un servicio de calidad y lo que ejercen es una mediocridad. Los técnicos en vez de arreglar el equipo lo dejan en peor condición y cuando llamas a servicio al cliente no pueden resolver tu problema. Entonces, ¿Para que pago una garantía, si no voy a obtener un buen servicio? Mi refrigerador ya lo vinieron a arreglar dos veces y un técnico dice una cosa y el otro dice lo contrario. Ahora mismo no está funcionando y Sears no puede enviarme otro hasta 3 días después. Se daña la comida que tengo y también es otro problema para que respondan por ello. Totalmente decepcionada, por mi parte no compro un equipo más en esta compañía y que conste que todos mis equipos electrónicos y prácticamente toda mi ropa, los compraba ahí. Hasta le recomendaba a otros la tienda, pero queda claro que ya no es lo mismo que antes. 👎🏼

Awful Service...they changed the compressor and it didn't work, then they put another piece on it because the gas ran out and it didn't work either, I have a warranty contract and since there are not 4 repairs, the equipment cannot be replaced. two weeks without fridge. the appointments are one week

Customer service and technical service has been very bad. They have not been able to repair my Kenmore Elite Refrigerator since December 5, 2019. The last repair was on Saturday 01-18-2020. Now the refrigerator has a DH alarm since the last repair and the electrical panel is turned off. We want a new equipment. This equipment only have one year.

On July 21, I received the visit from Sears Technician. The technician only turn on the washer and saw the code LE ( same code that I reported as the problem). He did not dismantle the washer and did any check on it. He told me that the motor is damaged and it cost $700, he suggested me to buy a new washer...my washer was purchased three years ago... I ask him about the sensor of the motor and he told me that the motor is only one piece... That was the service provided, in my opinion he stole my money.... Then, I went to a Sears Store and ask for the sensor of the motor of my washer, only cost $24, I changed the old sensor for the new one and now my machine is working!! Thans for nothing...

(Translated by Google) The technicians are very good, but the management and administration are a disaster. Sears is a terrible company. Nothing personal against anyone. Administratively, they don't know how to work; it took six months to replace a refrigerator part. (Original) Los tecnicos muy buenos, la gerencia y administracion un desastre. Sears no sirve como empresa. Nada personal contra nadie. Administrativamente no saben trabajar, 6 meses para cambiar una pieza del refrigerador.

Part cost 52.00 and labor was 215.00 for 15 minutes of work. Ridiculous, will not use them again.

They charged me $396.00 for 15 min of work. The guy just cleaned something inside of the freezer and put it back together again. This is just criminal. The technician was so ashamed but he could do nothing about it. I bought the refrigerator on February of 2022, in Costco for $700. Sears said I had to pay for the visit and the service. Do yourself a favor and look for a independent technician, Sears service is just to high of a price.