PR 167 and PR 199 Reviews

(Translated by Google) Good experience with the technician (Original) Buena experiencia con el técnico

(Translated by Google) Courtesy, kindness, and experience. (Original) Cortesía, amabilidad y experiencia.

(Translated by Google) They arrived quickly and were very friendly. They accurately diagnosed the problem with the washing machine and fixed it. Thank you so much. A washing machine isn't a luxury, it's a necessity. Have a nice day. (Original) Fueron rápidos en llegar a dar servicio y amables. Con precisión encontraron lo que tenía la lavadora y la arregló. Mil gracias. Una lavadora no es un lujo, mas sí, una necesidad. Bonito día.

(Translated by Google) Let me explain and make it clear to us in every way. (Original) Me explico y nos dejo claro en todo los sentidos

(Translated by Google) I regret to inform you that I had a bad experience with the technician, not through any fault of his own, but through yours. From the beginning, the information provided to Juan was incomplete. You used an external number instead of the one I provided. I had to apologize to him, as you are the ones who create these situations. Today, while the technician was working on the repair, around 2:40 pm, I called to request that you correct the information given to him. A woman named Tatiana answered, and she was quite unfriendly. She even told me that in Puerto Rico, people only use landline phones, as if we were a third-world country. I made it clear that I don't have landline telephone service at my home and that even 90-year-olds know more about technology than many of us. She was rather rude and didn't seem very willing to help. I hope you will correct the customer information, as your technicians could be in danger because of your negligence and inefficiency. Good afternoon. If I were to rate you, I would give you a 0. (Original) Lamento decirles que tuve una mala impresión con el técnico, no por su culpa sino por la de ustedes. Desde el principio la información suministrada al Juan no estaba completa. Pusieron un # externo y no el que le provei. Tuve que disculparme con él, ya que ustedes provocan estás situaciones. Hoy mientras el técnico realizaba la labor de reparación,a eso de las 2:40 pm llamé para que corrigieran la información suministrada al técnico y me atendió una srta. de nombre Tatiana y fué poco amable y hasta me dijo que en PR la gente lo que usa son los teléfonos residenciales, cómo si fuéramos un país tercermundista. Le dejé claro que en mi hogar no hay telefonía residencial y que aún las personas de 90 años saben más de tecnología que muchos de nosotras. Fué un poco grosera y no tenía muchos deseos de ayudar. Espero corrijan la información de los clientes, ya que sus técnicos pueden correr peligro por su culpa e ineficiencia. De ustedes queda, buenas tardes. Si fuera a evaluarlos a ustedes les daría 0.

(Translated by Google) Very professional (Original) Muy profesional

(Translated by Google) Excellent service (Original) Excelente servicio