1915 E Third St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Cindy B
Knowledgeable, conscientious and went out of his way to complete repair efficiently and as quickly as possible.
Customer service response - Thank you for your kind words and positive feedback about our Sears appliance repair. We are glad to hear that our technician was knowledgeable, conscientious, and efficient in completing the repair. Your satisfaction is our priority, and we appreciate you taking the time to leave us a review.
Sears Home Services on January 25, 2024
Katrina O
Really appreciate all the detail Josh gave today! Super helpful and efficient.
Jack M
Thanks.......just what we needed
G M
My experience with Josh the service technician was great. He was very friendly, professional and experienced at knowing his job. He came out the first time to diagnose the situation and and ordered the parts. After all the parts arrived he came back out and fixed the problem. ( 5 STARS )Can't say much for Sears appliance repair. Every time I called it always was a automated service that I couldn't get nowhere with. I had to reach out to the warranty company to communicate with Sears appliance repair aka Factory Services.
Kathy P
He was pleasant. But it still isn't working correctly. Water is still running into the ice bin. I get big frozen chunks The large cube side doesn't seem to be working
Customer service response - We apologize for the ongoing issue, Kathy. Please contact us directly so we can address the problem with your ice maker.
Sears Home Services on November 07, 2024
Lee N
Brady was here a total of about 30 minutes for both visits. He showed us the damaged area of the ice maker, but never explained the cause. My biggest gripe is the cost of labor ($250.00) for the short period of time he was here. Also, why did it take two visits (inconvenienced)? I told the agent who set up the appt. that the icemaker wasn't working. This will be the LAST time I use Sears for any kind of service.
Customer service response - We appreciate your feedback, Lee, and apologize for the inconvenience and concerns regarding the labor cost and multiple visits. Your comments are important to us, and we will work on improving our service to better meet our customers' expectations.
Sears Home Services on September 28, 2024
Amanda V
The technicians were super nice and had a lot of information to share regarding the washing machine. I do wish that they had more specific range of time that they would be there. I had to take the whole day off of work because the range was 8a-5p. The three stars is given because of the appointment time.
Customer service response - We're glad our technicians were helpful and informative, and we understand your frustrations regarding the appointment window. We are working on improving our scheduling to better suit our customers' needs. Thank you for your feedback.
Sears Home Services on June 09, 2024
Gregory Y
The tech was fine. People should know, it is less expensive to just buy a new appliance that let them fix it. It was going to be $800 to fix a $1000 refrigerator and I would still have an old refrigerator.
Customer service response - We apologize for the trouble you've faced, Gregory. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
Roberta R
Service tech did not come to our home but charged us thru emails sent that morning.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 27, 2025
Donald R
Our technician fixed the cooling problem with our refrigerator HOWEVER the interior lights don't work since repair was completed and we are trapped in the AI world trying to get them to return😡
Customer service response - We apologize for the trouble you've faced, Donald. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 14, 2025