1915 E Third St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Larry P
Gave me a appointment time of 8am - 5pm, which is ridiculous to begin with. Like 7:10pm Friday evening guy finally shows up. Then when he gets in his van to leave, I try the repair and it doesn't operate! Glad I did, because had I not it would have been another week no doubt.
Customer service response - We apologize for the trouble you've faced, Larry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 04, 2024
GWENDA F
Been here twice and every time they are here they cause another problem, on top of that he put a scratch in the front of the appliance. Employee people who know what they are doing
Steve G
Technician came in, did about 10 minutes trouble shooting, gave me a parts estimate just about the price of a new dishwasher ('$600) and charged me $109 for the service call. I did a little trouble shooting on my own and solved the problem with a $50 pump.
Customer service response - Thank you for taking the time to bring this to our attention, Steve. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 09, 2024
Cindy D
Repairman came to put the parts on and was here for a long time. He struggled to get the parts on. When he left, I started to fill the dishwasher with dishes and , when i closed the door, the bottom black metal panel fell off. The screws went all over. I continued to wash the dishes to see if the dishwasher worked correctly and water leaked out from underneath the dishwasher all over my hardwood floor! Obviously, the dishwasher is not fixed and worse than when I called to have it serviced! Very dissatisfied! I called to have him come back and neither rep I spoke with understood what I was saying! They set me up for another visit and it shows they r going to charge a 139.00 diagnostic fee! I'm not paying when the the Sears repairman made it worse! What a messed up procedure! Not impressed with Sears or GE... again!
Customer service response - Thank you for taking the time to bring this to our attention, Cindy. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 05, 2024
Matthew W
Our oven which is 5 years old began having issues heating. Technicians came and said they discovered that a couple things went bad and gave us an estimate of $1,000 to fix. The one part which was being quoted at $300.00 could be found new with the same series numbers online for $30.00. It took us 15 minutes to install the part and we were quoted $372.00 for labor. Our first impression of this company is that they are price gouging people.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on May 28, 2024
Dennis I
Customer service response - Dennis, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on January 25, 2024
