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3205 Lincoln Highway Reviews
Read reviews from customers who used our services at 3205 Lincoln Highway
Total reviews
149
Average Rating
4.7/5
Ryan R,
Technician was pretty good and definitely recommend them
Aravind M,
Ricky was very easy to work with.
Doug D,
Customer service response - Thank you for taking the time to leave a review. We appreciate your feedback and are glad Ricky provided you with a positive experience.
Sears Home Services on 1705466484896
Lisa D,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1707175597719
Our technician (Brian D) was awesome. Friendly and knowledgeable, he got to work on our dishwasher quickly and had everything up and running in no time. The three technicians that I've worked with over the past year (fridge and dishwasher) have all been great. This would be 5 star, but the scheduling was a completely different experience. I was rescheduled 3 times with no prior calls, just a reschedule on the day of service, moved by about 10 days each time (so I waited a month after receiving parts from the first visit). Very hard to reach anyone that can help with scheduling. Basically just get the same info received via text/email. The contract is a bit pricy per month, but when I've needed to use the service and pay only the deductible, it has been worth it to me. At least for now.
Kevin V,
Customer service response - Thank you for your detailed feedback, Kevin. We're glad to hear you've had positive experiences with our technicians, but we're sorry about the scheduling issues. We'll work on improving this aspect of our service.
Sears Home Services on 1742868267048
Mary S,
Customer service response - Hi, Mary, thank you! We appreciate you rating our Sears Appliance Repair service and look forward to serving you again soon. If there's ever anything you'd like us to improve, feel free to share your thoughts.
Sears Home Services on 1705625135907
We didn't have an issue with our technician, Frank. He was pleasant and did his job, no conplaints with hims personally. The cost was outrageous, though. Over $300 for labor on a diagnosis that was less than 20 min and a repair that was less than 20 min. Won't use Sears again.
Megan F,
Customer service response - We apologize for the concern regarding the cost, Megan. Thank you for your feedback, and we're glad Frank was pleasant during your service.
Sears Home Services on 1777479682040
Terrible communication via app. Prices were outrageous. Very disappointed. Tech was fine- very courteous.
All4gwen@gmail T,
Customer service response - We apologize for the communication issues and pricing concerns. We appreciate your feedback and are glad the technician was courteous.
Sears Home Services on 1756081848668
Pricing is a little outrageous. Our dryer was no longer producing heat. Got a diagnosis and quote, was fixed within 10 minutes, but the cost of labor was almost $300 for 10 minutes of work. Just be aware that it's pricey.
Charlotte M,
Customer service response - We apologize for any inconvenience caused by our pricing. We appreciate your feedback and will take it into consideration in order to better serve our customers. Thank you for sharing your experience with us.
Sears Home Services on 1707197309913
His initial disappointment when he realized what piece of equipment he was going to be servicing was poor. Also was 1.5 hr later than the appointment window. He struggled with with getting the equipment apart. I’m not sure if he did more damage while trying to fix it. And the initial diagnosis of part needed did not fix it, it then was something else. He left with it unrepaired, I had been out a dryer for over a week, and had to go purchase a new one immediately after he left. If the stackable washer/dryer ge combo is something that requires 2 techs, I suggest the company send 2 techs. Also I have not received any reimbursement thus yet, hopefully it is coming.
Kathleen T,
Customer service response - We apologize for the trouble you've faced, Kathleen. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784769199890
