240-4 S West End Blvd Reviews

Very professional and she new what she was doing.

Our repair technician, Donald, was very polite, found our washer’s problem very quickly, ordered the necessary part and then returned to install it efficiently. We were very pleased with Donald’s work! However, the organization and administration of the repair service was awful. To be told that you need to stay home for 9 hours to have repair service is totally unacceptable. The coordinator of service scheduling is incompetent, disorganized and communicates poorly with clients. Early in the day, the client should be told that the service repair will happen in the am or pm. There should not be a 9 hour window of waiting; by the day of the repair, the client should know to expect the service to be early am, mid/late morning, early afternoon or late afternoon. A well organized service should be able to narrow the arrival of the repair technician to a 2-4 hour window. We received an email at 6:59 am saying the repair would take place between 8 am and 5 pm. We next had a phone call after 2 pm saying the repair technician was on his way. In the meantime, we were sitting at the house all day waiting for some communication from Sears. This is not our idea of good or excellent service. Note that we do not fault or blame the repair technician for this; this is totally a problem with the service coordinator/scheduler and needs to be improved immediately.

Although issue was not fixed, representative was polite, professional to a point. Dissatisfied with very high cost and unavailable parts to repair my washing machine. Representative blamed it on company and management for not having proper tools to fix machine and for excessively high prices being charged to its customers.

Technician was very helpful and fixed the issue immediately. My only complaint is the cost was outrageous for a spark plug issue. I have been using gas powered lawn equipment and thought it was another problem. Almost $300 for this is ridiculous.

I Made a repair appointment with the online chat AI for a dryer repair, was given a next day appointment with a SIX hour time slot. Waited all day and no technician showed up, and no courtesy phone call either. Then after searching high and low for a phone number to connect me to a live person to talk to, she tells me, "sorry, the tech couldn't make it, you'll need to reschedule for four days from now". I said I can not wait til then, thanks alot. Going to buy a new dryer after this!

I called for service on my washer-quite a fiasco. Was told 1-5pm, arranged to leave work early and they arrived at 10:50am-good luck getting them back. Customer service is unbelievable! Was told 3 times service individual would return that day never to be seen. The people on the phone do not know what is going on and are trained to repeat “we apologize” and do not solve any issues AT ALL. The funny part is that they requested payment BEFORE the appointment - so glad I didn’t pay! I probably would have never received my money back for a no show. I called another company who accommodated my needs in a professional and straight-forward manner. I would never call this organization for service again. They also had me confirm my telephone numbers, email address, address, etc. every single time I called - well just to arrange an appointment that never happened, that was about 8 calls! Information confirmed 8 times! Ridiculous! The day after the failed appointment, I was contacted by an individual (that I could actually understand) trying to sell Sears services! The only accomplishment by calling Sears appliance repair was the fact that Sears obtained my information so they can call, send emails, etc. trying to sell services! Don’t do it!