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1008 Ross Park Mall Dr Reviews
Read reviews from customers who used our services at 1008 Ross Park Mall Dr
Total reviews
273
Average Rating
4.7/5
Repair person
Bryan was very professional and helpful in resolving the problem with my Kenmore washer. I gave him a 5 stars rating. .
Patricia B,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1757118574898
Unbelievably bad ongoing experience!
Your company has failed to repair this dryer on multiple service calls. Many different technicians have attempted to fix it since early in the year. Previous reviews have simply resulted in a soft apology and a recommendation to call the regular toll free number that gets no results. I'm not blaming the most recent technician, this dryer needs replaced. Your company had the audacity to bill me a second $100 charge because 180 days have passed since they first tried to fix it. That is ridiculous, 180 day period should begin after the dryer is repaired, not attempted and failed to be repaired. We have been without a functioning dryer for 7 months. Are you proud of the service you provide. I certainly wouldn't be.
Gloria D,
Allison Park, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1754957323817
Nice repair man, but appliance is still broken.
I've been trying to get someone out to fix my icemaker for 2 months. When someone was finally available to come out he was very nice, but as soon as he left the icemaker stopped working (again), and an additional problem occurred of the fridge door not closing all the way. Frustrated with both the difficulty in getting someone out, and the continued malfunction that is still not been fixed.
Benjamin K,
Allison Park, PACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1746558257296
Unprofessional
When David came out to provide service, he was training another employee and was extremely rude and unprofessional to his trainee, insulting him and questioning his ability to do the job. I was embarrassed on his trainee's behalf; I could not imagine being spoken to by a mentor on the job in front of customers that way. David came out a second time just to let my home warranty company know that I needed a replacement dishwasher. He left without draining it, leaving us with stagnant water that we cannot drain while we wait for our replacement.
Chris,
Allison Park, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1745618616754
LG repair
One month ago, a Service Tech from Sears came to my house visa-vie Choice Home warranty. He emptied my freezer in order to inspect the problem on the metal tracks. He noted that a part was missing. He apparently ordered the wrong part and today's Service Tech opened the freezer and simply looked - he didn't check anything. He said that the ball bearings were unevenly worn because the LG refrig is 14 years old. Two different opinions that resulted in the warranty company, refusing my claim.
Katina K,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726532827395
No Show
Sal seems to be a very nice guy. However, he was given the wrong appointment time and we were not home. So, our dishwasher is still broken. On top of that, we are getting emails from Sears referencing the completed repair with initials that aren't ours. What is going on??? Get organized!!
Dennis M,
Pittsburgh, PACustomer service response - Dear Dennis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719869470710
Horrible
The repairman entered my home, never acknowledged me, did not ask if he should remove his shoes, never called me by name and said the work which needed to be done would cost me over 600.00, and also that money had to be paid in advance!! What type of fool would do that. I will Not do business with him or your company again
Shirley J,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1705099626366
Problem not fixed
Problem not resolved. Just tried to run a wash and it stopped mid cycle.
Phyllis Coontz,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1699131223859
Extremely disappointing visit
Tried to explaining to the tech what we were experiencing with our washer, that clothes weren't getting fully cleaned and we suspected the agitator, as it does not sound like it used too, and not makes an unusual click sound. About 3-4 weeks ago there was a noticeable difference in the cleanliness of our clothes. No other changes were made to our process, same detergent, same cycle, same water level etc. He ran it on a rinse and spin cycle, it finally started attempting to agitate, it started making that clicking noice which I pointed out, to which he said "that's what it is supposed to sound like"; strange because it never sounded like that before, but he assured us it was normal. Not sure what else to say to the "expert" at that point. He did nothing else to test the function of the agitator, based his assessment solely on the sound. I asked if there was any other way to test it, he once again asserted that it was normal. I also asked about the unusual balance the washer has been experiencing. I understand not loading a washer properly can cause banging, but as of the last several weeks it has been off balance almost every single cycle. For this he said that we simply need to run it on Large Load size every time. He checked nothing physically, not a tool left his bag. The visit was all of 15 minutes and his assessment was that we should try to use a brand of detergent like tide…specially pods. Versus the detergent we use, which is merely a scent free detergent that he was not familiar with. In addition to running the Washer on Large load for all loads, and using Hot water exclusively. It boggles my mind why the good people of Kenmore would have even those other options, perhaps they can consult with David from Sears home service, and do away R&D team. After David left, I took matter into my own hands, removed the Locking mechanism to witness the agitator functioning, lo and behold the agitator fails to agitate. I have taken a video of this.
Bernard V,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1698714213363
Failure to show
This isn't specific to Glenn who I give an above average rating to. However, My original appointment was Friday and no one showed, I did not receive a call or text. It is impossible to get someone from A&E on the phone. Your timeframe of 8 to 5 is incredibly inconvenient to homeowners who have no idea when the tech will show and infuriating when I wait all day Friday and no one shows at all.
Thomas N,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368721516