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1008 Ross Park Mall Dr Reviews
Read reviews from customers who used our services at 1008 Ross Park Mall Dr
Total reviews
273
Average Rating
4.7/5
Review
The technician was very nice and he figured out the problem quickly. It seems like you could use more workers though because technicians because he had a full day and came to my house almost two hours after the window of time they gave me.
Greta H,
Mars, PA4
Just wish we would have know when he was coming. Early in the day it said 9:55. He don't come unt late afternoon . Just better communication.
Thomas Sandherr,
Pittsburgh, PAFreezer repair
The freezer repair itself seems to have gone well. However the broken light cover on my ceiling light makes me wonder what happened. I had a friend work from my house as I could not get off he informed of the broken glass. It would have been nice to have Suk text me to let me know. He has my number, because it is on the contact info. Between the broken light and not updating until I called while waiting for him on the day of the diagnostic evaluation, that doesn't make me want to use this service again. These are simple things that go a long way with a customer.
Gillian B,
Pittsburgh, PASears scheduling of service is terrible and unreliable
While David did an excellent job installing the new icemaker, the scheduling process is awful. I scheduled the repair on 4 different dates and no technician ever came!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! No notification of any kind. I will not renew my service agreement with Sears in the future. I asked the scheduling department to give me the phone # if the local, Pittsburgh PA repair company that would be sending the technician and they said they did not have access to that information. It took over 6 weeks and 4 no show service appointments for my icemaker repair to be completed. And on the day it was repaired, we were told that the repair would occur between 8-12 noon. The repair person came after 2:30 pm. NO CALL THAT MORNING TO TELL US THAT THE REPAIR WOULD HAPPEN LATER IN THE DAY!!!!!!!!!!!!!!!!!!!!!!!!! David 3 stars Sears 0000000000
Ron S,
Pittsburgh, PAThe AI is terrible, the tech was good.
The entire scheduling and customer service is done by AI, which is pretty terrible. The link for this review was sent to me asking me to review the service provided by James. My service provider was named Dave. Dave was good, but everything else was not. It took them 3 appointments to fix everything, probably could have been done in 2, but ok, they fixed it. First appointment was scheduled for the 8am to 12pm window. That morning, AI says 10:50am. They got here at 2:30pm. Second appointment, exact same thing, except for they get here at 2:15pm. Final appointment, the AI sends a message at 7am that the tech will get here at 8:39, but gives a window from 7:30am to 9:30am. They came at 11:45am, and the AI never updated the time/window. I don't blame the tech, he's just working through the jobs given to him. Other problem was that the AI sends around 5-8 reminders for each appointment (text, email, and phone call). Even when you confirm the appointment by texting back "1", the next day you get another text saying the appointment hasn't been confirmed, please reply "1" to confirm. They are so concerned that you'll be there for the appointment window, but they have no respect for your time, and do a terrible job of updating you.
Brian R,
Pittsburgh, PARange repair
I am very frustrated and angry the problem I had is back my back burner is not lighting but you all were paid in full,
Gerald W,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1702075718685
Charles was not the issue
I waited two days two different appointments from 8 in the morning to nearly 7 the first appointment .then the second appointment I waited from 8 in the morning until 6 at night, your chat team was of no help whatsoever and Charles missed the repair issue the first time out causing me to go nearly three weeks without a washer. You should just state up front that this is going to cost upwards of three hundred dollars instead of playing with people. The washer washed 1 load last night and I am praying it continues to work this time.
Teresa R,
Pittsburgh, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692048889106
Refrigerator
David diagnosed the wrong issue. He said it was the compressor and when the service person from LG came today he said the compressor is good. He replaced the fan and the refrigerator is working properly now. I believe Sears should cancel the charge card payment he took from me since what he told us was the wrong part. Very disappointed. It is making my decision to sign up with Sears maintenance questionable. Let me know your thoughts. Mike
Mike B,
Pittsburgh, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1781911032958
Very rude and not helpful and totally useless.
The technician was rude and unprofessional. Came in the house and stayed like 15 mins looked at the dishwasher and said he can't fix it bec nothing wrong with it. That it needs a plumber and connection to garbage disposal. It had been installed by sears about 8 years ago and working fine. He demanded more money because he " told us what the problem is even" though he would not fix it.
Hoda H,
Pittsburgh, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776124556364
Refrigerator
Did not repair and hsa not replaced per contract agreement.
Joan P,
Pittsburgh, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1764724471387