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1000 Robinson Center Dr Reviews
Read reviews from customers who used our services at 1000 Robinson Center Dr
Total reviews
208
Average Rating
4.9/5
Good service but couldn't fix
Glenn tried his best, but ultimately couldn't fix with the parts available.
Jason R,
Mc Kees Rocks, PASchedule
Tech was fine. I would have preferred some one with a little more experience. Service would be much better if the appointment window was smaller. I would have liked to be able to schedule for AM or PM
Sheila B,
Pittsburgh, PANever came
Sears messed up the Make , model and serial number .that I had provided , so he was unable to come to do the services needed . Not his fault .. poor communication ! Very disappointed with Sears warranty dept .
Lori B,
Coraopolis, PACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753134400046
Dishwasher repair
Techinican had wrong work order and couldn't work on problem. Had to refill a claim and nobody has contacted us since.
John S,
Toronto, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728423880531
Sears technician
Was very efficient and had a good sense of humor and very helpful and answer all my questions.
Donna fluharty,
Burgettstown, PACustomer service response - Dear, Thank you for sharing your great rating! We thank you for choosing Sears and hope you recommend us to your friends and family.
Sears Home Services on 1726952748479
Excellent Service
Made every attempt to find part needed to repair stove. Explained issue clearly what was wrong with my oven. Unfortunately, when I purchased the stove, it must have been a floor model. Model and Serial number were missing off of the oven. and Bernard was not able to order the correct part.
Alice N,
Aliquippa, PACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722714255242
Friday service
Sal was courteous but didn't do much. He did warn us that he might not be able to help. He said a new igniter would cost upwards of $400 and take 2 weeks to get. We felt these were not realistic estimates but couldn't dispute them. Sal didn't disassemble the oven to inspect the igniter. In general we felt he just wanted to get home on a Friday, noting also our appointment time was adjusted to later in the afternoon and we got multiple notices to cancel if needed. That didn't give us confidence that he would even show and we made arrangements to be home all day. With the pending holiday we felt we were hung out to dry. Our previous experiences with Sears have been very satisfactory so this was surprising. We will find another provider for future service.
Monica S,
Mc Kees Rocks, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1700260671956
Fridge
Fridge is louder than it was previously. And not the ice machine still isn't working and the water isn't coming out of the fridge. Called him the morning after to let know and he said it wasn't something he did it must be a plumbing issue.
Talia F,
Aliquippa, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1693432077063