16881 Conneaut Lake Rd Reviews

Professional and courteous!

Thank you! Great job.

Technician was wonderful. Very got experience.

The Sears appliance repair person that actually showed up to my house was wonderful. He deserves 5 ⭐️s. He checked most all my appliances (except the fridge, not his specialty) and gave me some great tips. However Sears call center sucks! Switched to person after person. Have to retell what’s wrong. No supervisors. Schedule appointment to fix my refrigerator, then they don’t show up. Call again, get an AI bot. Ask to speak to a human representative, told none are available. Mind you this is on a week day. Hang up, call again and miraculously I get a human. Tell my plight, get transferred, get hung up on. Call again. Told I never made an appointment but they’ll reschedule. Reschedule for the next day. Get a confirmation text the morning of the repair, then get a text in the afternoon that they have to cancel. They won’t be able to come till July 29th. My refrigerator went down almost a month ago and still waiting for it to be repaired. Although I have a Protection Agreement, they won’t let me get a local refrigeration repair to fix it, then reimburse me.

I had Sears come to look at my Samsung refrigerator it took them several weeks to diagnose it the compressor was bad they sent a new compressor and the new compressor was put in a month later and it didn't work right out of the box the technician knew what he was doing but the company is terrible it's all AI run I would never use this company again getting my $500 back from the credit card company

Repairman did not appear to be professional. Both in appearance and knowledge. First 2 appts were no shows. He was going to order us a new ice maker when we really needed a new compressor. My husband had to give him the idea that the compressor could be the problem. He said the compressor sounded like it was working. He hadn't even tested it! After several hours he left after ordering a new compressor. Today he replaced it. After he left I realized there was black soot on everything on the first floor. Black soot!! Where did that ever come from?? I should send the cleaning bill to Sears Appliance Repair. Ten weeks to get the compressor replaced!!

The frig is still not fixed. I need to schedule another appointment. It would be super helpful to have a phone number to reach a live person. I have no idea how to contact the company again.