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16881 Conneaut Lake Rd Reviews
Read reviews from customers who used our services at 16881 Conneaut Lake Rd
Total reviews
50
Average Rating
4.2/5
Beer S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1774227358298
Paul was very obviously experienced and well trained. Very friendly and answered and explained everything I asked. You are lucky to have a tech like Paul. His work was scheduled through the extended warranty I had purchased.
Rob H,
Customer service response - Thank you for your positive feedback! We're glad to hear Paul provided friendly and knowledgeable service, and we agree we're lucky to have him on our team.
Sears Home Services on 1773964145465
Neil did an excellent job at repairing our washing machine. Great service thank you
Rebecca H,
Customer service response - Thank you for your positive feedback, Rebecca! We're glad to hear Neil provided excellent service in repairing your washing machine.
Sears Home Services on 1773015622834
Faye C,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1769134348856
He seemed very knowledgeable and got the job done quickly. Very polite and overall it was a pleasant experience.
Tasha T,
Customer service response - Thank you for your positive feedback, Tasha! We're glad to hear our technician was knowledgeable, quick, and polite during your service.
Sears Home Services on 1769453294638
Dawn N,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1763952809274
Linda L,
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on 1761612441269
Ashley S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759458676745
Excellent service. Charlie knows his trade. Excellent work
linda F,
Customer service response - Thank you for your positive review, Linda! We're glad to hear that Charlie provided excellent service and demonstrated his expertise.
Sears Home Services on 1755658824737
The technician showed up apologetically due to some scheduling errors. He did a great job replacing the drain pump and the washer is now working perfectly. He's very concerned about not being able to communicate to me the changes in the schedule even though he had scheduled with me a certain day and then wasn't able to show up that day. He said these errors were due to corporate office scheduling. I found that repairing this scheduling error was the worst part of the service and I would give it a 0 out of five. The technician had planned to be here on a certain day. He did not show up on that day because it was not put on his schedule. I called several places including Vermont and Texas. Trying to reach somebody from the corporate office but did not actually get to speak to a live person. there is also major confusion about the part and where it was shipped which was to the technician and not to me. Finally, I started all over and we had to reschedule the entire service call because corporate closed down the open ticket even though the job was not completed. Please contact me if you wish for more information.
Lynnette M,
Customer service response - Thank you for your detailed feedback, Lynnette. We're glad the technician resolved the issue, but we apologize for the scheduling and communication problems you faced. Please contact us directly if you need further assistance.
Sears Home Services on 1754523329250
