16881 Conneaut Lake Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sue B
Perfect. :)
Customer service response - Thank you for your positive review! We're thrilled to hear you found our service to be perfect. :)
Sears Home Services on June 05, 2024
Dana M
Professional and courteous!
Customer service response - Thank you for your kind words about our team's professionalism and courtesy. We're thrilled we could provide you with satisfactory service!
Sears Home Services on May 29, 2024
Holly P
Customer service response - Thank you so much for the fantastic 5-star rating, Holly! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 20, 2024
Bill S
Thank you! Great job.
Customer service response - We apologize for any inconvenience you experienced with Sears Appliance Repair. Thank you for bringing this issue to our attention, and we will work to address it and improve our service.
Sears Home Services on January 24, 2024
Jason L
Dwight W
I have not seen a technician yet, and I have not been given any eta as of yet, so I don't know why I'm being asked for feedback on the appointment..
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on May 19, 2025
Pat R
The service man admitted he was not trained on servicing washing machines. He ran a cycle on the empty washer for 45 minutes and said it seemed ok. He didn’t do any of the checks previous technicians did. Him being here was a waste of time. Very unsatisfactory visit.
Customer service response - We apologize for the trouble you've faced, Pat. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 20, 2025
Erin J
The appointment was terrible because no one showed up. Even though the website said that they did. So we still have an unfixed dryer that needs to be fixed. We have all of the parts for two months now and no one has been by to fix our dryer even though we have reschedule five different times. Get someone to our house and fix our dryer already.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 05, 2024
MH81
Absolute scam. The address they give is for the old Kmart Bldg, the phone number is Arizona, even a scammy computerized voice when you call. I hope no one falls for this. It was definitely not a human that wrote the reply to my review It's time for the better Business bureau to get in on this one
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on April 07, 2024
