2300 E Lincoln Highway Reviews

This was the third service visit to repair the fridge. Finally got a good outcome. Sears needs to allow customers to speak with a human customer service representative. Customers need a follow up call to ensure the service is done right. These AI generated responses and messages are not appropriate.

Louis K provided efficient professional service. I have no complaints with him. Sears repair services customer service is lacking in basic knowledge. Relying on AI provide assistance is not effective. My service was delayed a month because of the inability of AI to recognize basic commands or transfer to a representative if an error occurs.

This is a mixed review. I have American Home Shield and made a request for an appointment on Weds for repair. I received confirmation of an appointment for the next day between 8am-5pm. No one showed. That evening I got a text saying my appointment was rescheduled for Friday between 8am-5pm. At 2:30pm, I called AHS and was told that I was on a waitlist and never had a "real" appointment. She called Sears with a number NOT available to the public and was able to get me a "real" appointment on Saturday again between 8am-5pm. A technician finally arrived a little after 12pm on Saturday. Not the most friendly person, but was cordial and knowledgeable. He noted that the wall between the freezer and refrigerator was frozen. This has happened once before and we told him that we had already unplugged and defrosted for 24hrs-same as we did last time but that didn't help. He went out to his truck and used a steam machine that cleared the ice within minutes. He put the shelves back and cleaned up and was gone all in under 30minutes. He was awesome. Sears needs to be more transparent about their appointment process AND provide an actual customer service phone number instead of only offering a voice recorded status message. Do better.

I was shocked and appalled when he said the tip should be paid in cash bcz it could not be added to the credit card!

It took almost 3 weeks to get my washer repaired. First, it took a while to get the appointment. Secondly, the technician came out and diagnosed the problem to be a faulty drain motor. He had to order the motor which took a week to come in. He then was not able to come back on time to replace the motor as schedule. And it took 2 weeks for me to get a new appointment. This is unacceptable, especially after learning that only one technician in my tri-state area that does washing machines. This was very disappointing to hear for a service that cost so much money annually. Needless to say, I am not happy and would be looking for a replacement service at the end of this year's contract

Donald came once then had or order a part leaving me with a broken machine. I fully explained to the on-line assistant what the problem was so it would have made sense to have a mother board on that first trip. So he "fixed" the machine, and then I put in a load of towel chose my cycle using power steam it would not work. He was still outside and I called him back in, he tried to convince me I was wrong and he did not know what "power steam did" and told me to use the machine and then to call back for another appointment. I am not delighted. Donald was nice enough, neat, respectful of property.

I made an appointment and they could not estimate what time they would. Therefore, they said they could be there anywhere from 8 AM until 5 PM. Hence, I took the day off from work. At 5 PM I got a message saying that they would not be there that day. They then scheduled for the next day, forcing me to take the day off of work again. It is now 5:45 PM and I just got a message for another rescheduling. This is ridiculous if they cannot make an appointment, they should not schedule them.

My service tech ordered the wrong part for my microwave- TWICE - and I was charged for it. He ordered a $250 rose gold handle for my silver microwave and asked if I could live with it. What?! I found the correct part somewhere else, and paid AGAIN for it. My service tech promised a refund, and showed me documentation that I was due a refund. I have NOT gotten my money back after 2 months! It's a total scam; do not use this company.

Sears never provided any service. They canceled 3 times. Sent a part without reviewing the appliance. Had us waiting for 3 weeks with no service and then sent a confirmation email asking how we enjoyed their service. We had to find a different provider, who not only came out with in 24hrs to assess the appliance, they discovered that the issue was an entirely different part that needed to be replaced.