2300 E Lincoln Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bernadette G
Customer service response - A big thank you, Bernadette, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 25, 2024
Curtis C
Technician did an excellent job. He also explained a couple things that I did not know about my appliance. I appreciate having someone who is very knowledgeable and professional thank you.
Customer service response - Thank you for your kind words! We're thrilled to hear you found our technician's service and explanations helpful.
Sears Home Services on July 19, 2024
Georgette W
The technician was excellent. But, customer service was not up to par. I originally had an appt., on 6/27/24, never received an update that it was cancelled. Had to wait closed to a month to have my fridge repair, COMPLETELY UNACCEPTABLE!!!
Customer service response - We're glad to hear our technician did an excellent job, but deeply apologize for the inconvenience caused by the scheduling issue. Thank you for bringing this to our attention, and we're committed to improving our communication going forward.
Sears Home Services on July 11, 2024
Susan M
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 12, 2024
Erica S
Customer service response - A big thank you, Erica, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 08, 2024
Stacy C
Customer service response - A big thank you, Stacy, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 30, 2024
Shep S
Customer service response - A big thank you, Shep, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 30, 2024
Marvin R
Tech was professional, knowledgeable and efficient
Customer service response - Thank you for recognizing our technician's professionalism and efficiency. We're glad to hear about your positive experience!
Sears Home Services on June 27, 2024
Mary B
Our technician was terrific in every way - courteous, professional and knowledgeable - really knows her stuff! Did different tests to ensure the washing machine was working in every way after she quickly found the clogged filter problem. Showed me how to access that bottom front filter which I didn’t even know exists. Also showed me how to remove the detergent trays for cleaning - they were disgusting and clogged because I didn’t know the entire unit comes up and out. I hope I get her anytime I need Sears Home Warranty - was a pleasure to have that caliber of technician come - they are few and far between these days - a keeper - take care of this one! Mary Ann Bross
Customer service response - Thank you, Mary Ann, for highlighting the exceptional service you received from our technician. We're proud of our team's expertise and are delighted to pass along your praise to keep inspiring excellent service.
Sears Home Services on June 20, 2024
Jane B
I was very happy and impressed with the service Joseph provided. He was prompt, courteous, informative and went above my expectations for a Sears employee. His visit generated a need for a replacement part and when it arrived, he returned a few hours later to install it successfully. I wish all Sears employees were as kind and knowledgeable and efficient as Joseph.
Customer service response - Thank you for sharing your positive experience with Joseph. We're thrilled to hear he exceeded your expectations and we will certainly relay your kind words to him and our team.
Sears Home Services on June 17, 2024
