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2300 E Lincoln Highway Reviews
Read reviews from customers who used our services at 2300 E Lincoln Highway
Total reviews
241
Average Rating
4.8/5
Amy F,
Donald was awesome. Cleaned up, left it nicer than before he got there. If we need service again, I hope we get Donald.
david F,
There was no repair. The technician just exchanged old worn out parts for new ones with a screw driver. I can do that myself.
Oksana M,
Ruth T,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175597416
Lisa,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1765938896056
Good experience. The technician was thorough, timely, pleasant and helpful! Expensive but helpful as I couldn’t do this myself.
Jeannie M,
Customer service response - Thank you for your feedback, Jeannie! We're glad to hear you had a good experience with our thorough and helpful technician.
Sears Home Services on 1763345256892
Kathy R,
Customer service response - Hi Kathy, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1742254823454
Louis K provided efficient professional service. I have no complaints with him. Sears repair services customer service is lacking in basic knowledge. Relying on AI provide assistance is not effective. My service was delayed a month because of the inability of AI to recognize basic commands or transfer to a representative if an error occurs.
Rose D,
Customer service response - We apologize for the delay and issues with our customer service, Rose Mary. Thank you for your feedback, and we're glad Louis provided efficient and professional service.
Sears Home Services on 1784941296856
This is a mixed review. I have American Home Shield and made a request for an appointment on Weds for repair. I received confirmation of an appointment for the next day between 8am-5pm. No one showed. That evening I got a text saying my appointment was rescheduled for Friday between 8am-5pm. At 2:30pm, I called AHS and was told that I was on a waitlist and never had a "real" appointment. She called Sears with a number NOT available to the public and was able to get me a "real" appointment on Saturday again between 8am-5pm. A technician finally arrived a little after 12pm on Saturday. Not the most friendly person, but was cordial and knowledgeable. He noted that the wall between the freezer and refrigerator was frozen. This has happened once before and we told him that we had already unplugged and defrosted for 24hrs-same as we did last time but that didn't help. He went out to his truck and used a steam machine that cleared the ice within minutes. He put the shelves back and cleaned up and was gone all in under 30minutes. He was awesome. Sears needs to be more transparent about their appointment process AND provide an actual customer service phone number instead of only offering a voice recorded status message. Do better.
Brenda N,
Customer service response - We apologize for the scheduling confusion and lack of transparency, Brenda. We're glad the technician resolved the issue efficiently, and we appreciate your feedback to help us improve our appointment process.
Sears Home Services on 1753747272551
I was shocked and appalled when he said the tip should be paid in cash bcz it could not be added to the credit card!
Ms C,
Customer service response - We're sorry to hear about your experience. Your feedback helps us improve; thank you for bringing this to our attention.
Sears Home Services on 1722489514310
