2300 E Lincoln Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Oksana M
There was no repair. The technician just exchanged old worn out parts for new ones with a screw driver. I can do that myself.
Ruth T
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on February 05, 2024
Kathy R
Customer service response - Hi Kathy, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on March 17, 2025
Ms C
I was shocked and appalled when he said the tip should be paid in cash bcz it could not be added to the credit card!
Customer service response - We're sorry to hear about your experience. Your feedback helps us improve; thank you for bringing this to our attention.
Sears Home Services on August 01, 2024
Mikey G
It took almost 3 weeks to get my washer repaired. First, it took a while to get the appointment. Secondly, the technician came out and diagnosed the problem to be a faulty drain motor. He had to order the motor which took a week to come in. He then was not able to come back on time to replace the motor as schedule. And it took 2 weeks for me to get a new appointment. This is unacceptable, especially after learning that only one technician in my tri-state area that does washing machines. This was very disappointing to hear for a service that cost so much money annually. Needless to say, I am not happy and would be looking for a replacement service at the end of this year's contract
Customer service response - We sincerely apologize for the delays and frustration experienced during your washer repair. Your feedback is invaluable, and we are committed to improving our services.
Sears Home Services on July 03, 2024
Diāna K
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on June 12, 2025
Andrea W
I’m usually very pleased with Sears but this time I had 2 canceled appointments, the RUDE repairman refuses to order the warrantied piece (water dispenser) stating it isn’t necessary and today he wasn’t supposed to come until after 2 but showed up at 8am without a text notification that he was on his way. Would anyone like to drink this water?
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 19, 2025
jewell L
it took close to a month for a repair(ended up replacement) of my ice maker. Die no notify me when repairman was not coming. WAITED 8-5. Your window is too long. Repairman should carry parts or order parts before answering second call. The repairman was efficient, pleasant and left no mess. He gets a gold star. AI system is difficult to deal with. There should be a option to speak to a human.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 22, 2025
Piotr D
4 hour unload
Customer service response - We apologize for the trouble you've faced, Piotr. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 09, 2024
Minyoung (
A technician was supposed to show up at my house to look at my dishwasher between 1 and 5 today. They sent me a confirmation email yesterday stating that if I cancel <24 hours, I would get charged. I confirmed the appointment. I took a day off from work. I was waiting and waiting. Around 2:30, I called 1-800 number to see where they were at. They said no technician was available to come out today, and they scheduled me for Sept 13. I complained because I do not have another day that I can take off from work. They transferred me over to a customer compliant department. The woman basically did nothing. My only day off for this year got wasted.
Customer service response - We apologize for the trouble you've faced, Minyoung. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 07, 2024
