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802-552-4364
2300 E Lincoln Highway Reviews
Read reviews from customers who used our services at 2300 E Lincoln Highway
Total reviews
230
Average Rating
4.8/5
My service tech ordered the wrong part for my microwave- TWICE - and I was charged for it. He ordered a $250 rose gold handle for my silver microwave and asked if I could live with it. What?! I found the correct part somewhere else, and paid AGAIN for it. My service tech promised a refund, and showed me documentation that I was due a refund. I have NOT gotten my money back after 2 months! It's a total scam; do not use this company.
Robin M,
Customer service response - We're really sorry to hear about your experience, Robin. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1767059211628
Sears never provided any service. They canceled 3 times. Sent a part without reviewing the appliance. Had us waiting for 3 weeks with no service and then sent a confirmation email asking how we enjoyed their service. We had to find a different provider, who not only came out with in 24hrs to assess the appliance, they discovered that the issue was an entirely different part that needed to be replaced.
Elsa D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1752456332484
Diāna K,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1749779185293
I’m usually very pleased with Sears but this time I had 2 canceled appointments, the RUDE repairman refuses to order the warrantied piece (water dispenser) stating it isn’t necessary and today he wasn’t supposed to come until after 2 but showed up at 8am without a text notification that he was on his way. Would anyone like to drink this water?
Andrea W,
Customer service response - We apologize for the trouble you've faced, Andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1747702260617
it took close to a month for a repair(ended up replacement) of my ice maker. Die no notify me when repairman was not coming. WAITED 8-5. Your window is too long. Repairman should carry parts or order parts before answering second call. The repairman was efficient, pleasant and left no mess. He gets a gold star. AI system is difficult to deal with. There should be a option to speak to a human.
jewell L,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745363500059
4 hour unload
Piotr D,
Customer service response - We apologize for the trouble you've faced, Piotr. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1733807542363
A technician was supposed to show up at my house to look at my dishwasher between 1 and 5 today. They sent me a confirmation email yesterday stating that if I cancel <24 hours, I would get charged. I confirmed the appointment. I took a day off from work. I was waiting and waiting. Around 2:30, I called 1-800 number to see where they were at. They said no technician was available to come out today, and they scheduled me for Sept 13. I complained because I do not have another day that I can take off from work. They transferred me over to a customer compliant department. The woman basically did nothing. My only day off for this year got wasted.
Minyoung (,
Customer service response - We apologize for the trouble you've faced, Minyoung. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725766155688
Very tired of this company since may 11 come every Saturday and don't fix it nothing DONT BUT THE WARRANTY OF THIS COMPANY IS TRASH COMPANY NOT GOOD
Helen J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1718594589457
4 times appointment change and still Tech not shows yet to repair my washer. Worst phone service no live person available only virtual dial 1 to 10 for options. Worst company to deal with.
KALPESH P,
Customer service response - Thank you for taking the time to bring this to our attention, KALPESH. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1706171461287
Very bad experience with the Sears services. First time, the appointment was canceled for no reason and without any prior notification, to our dismay. It had to be rescheduled after one week. Second time, the technician kept us waiting the entire day and arrived after 5:00 pm. But the technician couldn’t resolve the issue with the almost new GE range saying that the Assurant Protection plan didn’t cover the replacement of the glass cover that got cracked during cooking. It would cost us $1100/- which is almost twice the price of the range. Myself and my wife are upset and very disappointed with the Sears services. It’s not worth buying the protection plan.
Ashraf K,
