540 Galleria Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nancie S
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 26, 2024
Rhonda
He made contact with me on the time he would be at the house. Came in the house was very polite and professional! He had my refrigerator working in no time!
Sue S
Blair was great. He was very professional and completed all the repairs quickly. I am more than pleased!!
Patricia D
TECHNICIAN WAS VERY PROFESSIONAL HE SOLVED THE PROBLEM HE SHOWED UP AT THE SCHEDULED TIME VERY HAPPY
Janice Y
Our Sears technician was great! He did an evaluation, ordered parts, and came back the next week to repair the appliance. He was professional, friendly, and a good repairman. He had my dryer up and running in no time!
Judy B
Very nice technician, was nice about answering questions.
Anita S
Technician friendly, knew what he was doing. But had to order parts and wait. So he was at my house 3 times before washer was fixed. They sent wrong part on 1st order. Process was a bit slow!!!
Customer service response - Thank you for acknowledging our technician's skills and for your patience with the parts ordering process. We apologize for the delays and any inconvenience caused.
Sears Home Services on March 26, 2024
kierstin H
Terrible experience. Sears sent out a technician a few weeks ago. He ordered a part that cost $76 and would be $310 to install. I should have ran then but agreed. He came back to install the part and told my husband he thinks the wrong part was sent yet continued working on the washer. The technician was skeptical if he fixed it and gave us his person number if there were any issues. Of course the washer still wasn’t fixed I reached out and he never responded. I called Sears and they scheduled me for someone to come today. They gave a 8am-5pm window and at 4:30 I received a message that my appointment was changed for Monday. I work Monday and will not waste another day or dollar on this company. I blame the company more than the technician. They are Extremely over priced, poor communication and takes some digging to find a number in order to speak to a representative not a robot.
Customer service response - We apologize for the trouble you've faced, kierstin. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 29, 2024
Zac M
Was told that a washing machine repair person would be out to check my machine at 10:31 a.m. no one ever showed up. Just stay local for appliance repair. And then they just suggest that you call a generic Sears 1800 number for support. Horrible customer service.
Customer service response - We apologize for the trouble you've faced, Zac. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 01, 2024
John B
My dish washer broke in January 2024 and it took them till November 6 2024 to fix it.
Customer service response - We apologize for the trouble you've faced, John. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 07, 2024
