1170 Mae St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Willie C
Good tek. knows his business.
Customer service response - Thank you for recognizing our technician's expertise; we're thrilled to hear you were satisfied with our service.
Sears Home Services on March 25, 2024
wayne S
Vincent was capable and diligent in working through the problem with our refrigerator...he was very easy to work with.
Customer service response - Thank you for taking the time to leave us a review. We appreciate your kind words about Vincent's capability and diligence in solving the problem with your refrigerator. We're glad to hear that he was easy to work with.
Sears Home Services on February 07, 2024
Diane Z
Customer service response - A big thank you, Diane, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 05, 2024
Ronald T
Great service. Valedictorian employee
RICHARD S
The technician was great. The Company he works for leaves a lot to be desired
Customer service response - Thank you for your feedback, Richard. We're glad to hear the technician was great, and we appreciate your input as we strive to improve our services.
Sears Home Services on November 07, 2024
Katie A
Absolutely terrible. Requested to have two refrigerators looked at and would only look at one because it wasn’t on the “work order” even though I clearly stated two refrigerators when I called to schedule the appointment. He was there for 10 minutes, did absolutely nothing, and was charged $139. I have been paying for Sears home warranty and had them come out a few times and they never actually fixed anything. Biggest waste of money. Will be canceling now.
Customer service response - We apologize for the trouble you've faced, Katie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on October 02, 2024
Jared B
This has been nothing but a disaster. If I could give it 0 stars I would. I rescheduled my appointment, per the technicians instructions, when the part showed up. No technician ever showed and after navigating my way through the hellscape that is their phone system I finally got to talk to a person and was assured that someone would be here first thing the next business day. Come that day I'm told I've been rescheduled again to the day after my original appointment. After calling their phone line a dozen times I got nothing but broken promises and lies. Now, a day later you can't even get to a person. I am convinced this is just a giant scam at this point.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 25, 2024
Fran T
The service tech for Sears, affiliated with my Home Warranty company, would not come to look at my A/C leak after they scheduled it, due to the fact it was located in attic/crawl space. I waited 2 days for the repair. I wouldn't even give them 1star but it's required to write the review.
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 23, 2024
