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600 MacDade Blvd Reviews
Read reviews from customers who used our services at 600 MacDade Blvd
Total reviews
295
Average Rating
4.6/5
Sure appointments were available within a few days, but the tech came out wouldn't even LOOK at the issue, which we already know was a bad belt until we made sure payment was setup and then it took all of 10minutes to replace the belt and the labor was $300!!!! Absolutely insane.
F O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774313321157
Ronda P,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1769997961356
*****WARNING*****Do NOT use this service if you're employed or have children!! I made an appointment THEY gave me an option of times to choose from. I chose one of the dates and waited. Day of my first appointment the technician shows up WITHOUT the part, this is after emailing and telling the company what the issue was along with screenshots. I had to wait for the part to arrive by mail and then get another appointment. I forgot to mention that even though he didn't have the part or did NO REPAIRS I had to pay for parts and service, (im sure they do this to tie your money up so you are not able get service from anyone else.) I again chose one of the dates available. On the day of my appointment I received a text confirmation of my appointment. The technician NEVER showed and I got a cancelation notice 2 HOURS after my 4 hour appointment window. On my 3rd appointment when the technician showed he was an HOUR late outside of the appointment time. This company and it's service is UNRELIABLE they have no concern for the consumers time or money. DO NOT USE THIS COMPANY
J R,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764807302863
The service man came and replaced the parts. The dishwasher still leaks I need thi fixed I am not satisfied at all
Theresa P,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1759377635815
Your Tech was a NO show and NO call. He failed to show.
Diana F,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1753926183438
Very poor customer service. Didn't care about the customer. Selfish.
Marc Y,
Customer service response - We apologize for the trouble you've faced, Marc. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1752195239884
The ice maker still does not work. 😒 We were told it would make ice t In four hours and it's been three days and still no ice! 😒
La'Mona B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748825243458
Don't have customers waiting all day 12hours to do a 15 minute job. Also I took off of work to wait here all day , so it cost me a days pay. Last year I went through the same nonsense with this incompetent, stupid, tech his name is Esaus. They call this PM my Central AC unit. All he did was rinse my coils which I could've done he didn't check my freon or nothin else. You know what is really disappointing, I've been a sears customer for Decades and never went through customer service like I have since I purchased this item.
Vinny T,
Customer service response - We apologize for the trouble you've faced, Vinny. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745978391255
Guy came, 2 minutes later he told me I needed a new oven and charged me the $140 for coming out. Never again.
Peter G,
Customer service response - We apologize for the trouble you've faced, Peter. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1736467842920
Did not send for replacement for the correct piece, and I’ve now cut myself in the process of cleaning the unit.
Bill D,
Customer service response - We apologize for the trouble you've faced, Bill. This is not the experience we want for our customers. Please email us at [email protected] so we can assist you further. Thank you for your patience.
Sears Home Services on 1736467791376
