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600 MacDade Blvd Reviews
Read reviews from customers who used our services at 600 MacDade Blvd
Total reviews
304
Average Rating
4.5/5
Mary P,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1747702938583
Eight to the third time while they got someone out of my house fix my washer works great being a A little generous with the four stars since the first time someone claim they showed up never showed and wasted my entire day but the guy today was great Jules great job
thomas,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745363605513
It take too long for you get my a/c working. We are going 2 months and it still not working
Gary R,
Customer service response - Thanks for the great rating, Gary! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1724988360643
Mark was knowledgeable about the water line and connection to the ice maker.
Alina P,
Customer service response - Thank you for acknowledging Mark's expertise with the water line and ice maker connection. We appreciate your feedback.
Sears Home Services on 1719284384108
Promt and professional services
Bernadette A,
Customer service response - Thank you for acknowledging our promptness and professionalism. We're glad we could meet your expectations!
Sears Home Services on 1716966683587
Lildene B,
Customer service response - We're pleased to hear that you had a positive experience with Sears Appliance Repair. Thank you for taking the time to leave us a rating. We appreciate all feedback. Thank you for choosing us!
Sears Home Services on 1710743926073
The repairman was nice and he did a good job repairing my oven. I appreciate his service.
Cathy B,
Customer service response - Thank you for your review, Cathy. We're happy to hear the repairman did a good job, and we appreciate your feedback.
Sears Home Services on 1762300069955
He left the old pump and other garbage in a box on my washing machine for me to take care of. Also was not impressed with the sears system of parts being shipped to customers. The first repair man said he would bring it with him then two service appointments were rescheduled. Won’t ever use sears appliance repair again. Expensive and AI is not working properly.
Dru H,
Customer service response - We apologize for the inconvenience and issues with the part delivery system, Dru. Thank you for your feedback, and we'll work on improving our service and communication.
Sears Home Services on 1761611659798
I was very happy with the service on my dryer provided by Hector. He is very knowledgeable and personable. This was my second reservation; the first one was unsuccessful. I was completely frustrated and disgusted with the scheduling of this appointment, lack of communication with the company (impossible to speak to someone on the phone, impossible to make changes to the reservation online if you have made an error, the link provided to track the technician didn't work, etc. ) Ugh.........One thing that should be made very clear is if the customer provides a landline phone number, he/she will not be able to schedule and manage the reservation. I realized that, but wasn't able to change the phone number in the reservation. I waited a whole day for the technician to arrive the first time, not realizing that they had texted (to my landline????) a confirmation that I, of course, wasn't able to send. I'm not sure I have the patience to deal with this again, although I was happy when I finally was able to meet with the excellent technician.
Cheryl M,
Customer service response - We're glad Hector provided excellent service, Cheryl. We apologize for the scheduling and communication issues, and we appreciate your detailed feedback to help us improve our processes.
Sears Home Services on 1755131789892
My service appointments was rescheduled 4 times after waiting from 8am-4pm eaxh time. I would receive a call at the last minute informing me that my appointment had to be rescheduled, because no technician was available in my area. Very disappointed with the amount of time it was rescheduled.
Rose D,
Customer service response - We apologize for the inconvenience and frustration caused by the rescheduling, Rose. We appreciate your feedback as we work to improve our scheduling process.
Sears Home Services on 1742733737067
