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600 MacDade Blvd Reviews
Read reviews from customers who used our services at 600 MacDade Blvd
Total reviews
303
Average Rating
4.5/5
Ron F,
Customer service response - Hi Ron, thank you for taking the time to leave us a rating! If you have a moment, we’d love for you to leave a comment with your thoughts. Your feedback helps us improve!
Sears Home Services on 1732426121973
I am still waiting for my refrigerator to be repaired
Doretha T,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1707175596961
Once technicians arrived, the job went smoothly, but had to deal with 2 no call no show for two previous appointments.
Michael M,
Alonzo B,
I received AI-generated text messages for three consecutive days about fixing my refrigerator. Each time I attempted to follow the instructions to reschedule, the AI insisted that I was already scheduled. Their system can be quite frustrating. However, I must say that when the repair person finally arrived, he was exceptional and did a fantastic job.
Gwen (,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044881712
Scheduling is not very good, Jules was overbooked and had to reschedule twice, we had to wait twice all day for no-shows. Technician was a 10 out of 10. Very competent and professional!!!
Mitch D,
Customer service response - We apologize for the trouble you've faced, Mitch. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1726454265308
The technician never showed up. My appointment was rescheduled two times until I gave up. They use an AI system that leaves you thinking that someone will show up within a few hours, keep moving the time, and then they cancel at the end of the day. No way to get in contact with a human. Their website and phone number were not helpful.
Joanne S,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1784511434512
Scheduled an appointment last Thursday for today July 14th took off the day from work to meet the schedule requirements they told me they'll be here between 1:00 p.m. and 3:00 p.m. at 2:00 p.m. they sent me a message saying they would not be available today. Unfortunately I do not have luxury of just taking off whenever I feel it like it because it cost me about $400 a day to take off work so now I have no Appliance repaired and I lost $400.
Robert M,
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1784083534906
Sure appointments were available within a few days, but the tech came out wouldn't even LOOK at the issue, which we already know was a bad belt until we made sure payment was setup and then it took all of 10minutes to replace the belt and the labor was $300!!!! Absolutely insane.
F O,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774313321157
Ronda P,
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on 1769997961356
